Enhance customer relations through technical expertise and asset performance monitoring with ACS-s and SAM, while providing technical support for remote monitoring agreements and stakeholders in Sales Areas
The job responsibilities:
Monitoring of connected screens in SAM
Key contact for Sales Areas and customers for screens in EMEA
Preparation of monitoring reports for key customers
Support customers with recommended actions to improve performance and reliability of monitoring screens
Technical expert for ACS-s hardware and features in SAM
Technical trainings for ACS-s and SAM for stakeholders in the Sales Areas
Continuously enhance SAM features and state variables and share feedback with development teams.
EHS Responsibilities (supported by EHS department):
Ensure that customers are always supported with the latest EHS guidelines for screening assets
Promote the EHS Policy and Company Values with a focus on EHS.
Ensure the implementation of corrective actions based on incidents or learning
Promote and encourage continuous improvement, innovation and implementation of best practices
Competences:
Knowledge of vibrating equipment
Good understanding of mining site plants and process engineering
Sound judgement and problem-solving ability
Listening and logic interpretation
Strong customer orientation
Advanced communication skills
Digital native with comprehensive knowledge about digital applications and tools
Strong understanding and compliance with Health and Safety in the workplace
Computer Literacy & MS Office proficiency
Education:
Technical degree / Diploma in a mechanical or Mega Tronics
Candidates with highly relevant experience/references will also be considered.
Experience:
2+ year minimum in the mining industry.
Candidates with relevant vibrating screen troubleshooting/service/sales experience are preferred.
Candidates with previous condition monitoring experience, especially within the mining environment are preferred.
Exposure in the design and/or sales of screens or other equipment in the mining industry.
Other requirements:
Capability to travel into the region EMEA (Europe, Middle East, Central Asia and Africa) should it be necessary.