EdFin Microfinance Bank is the first specialized bank for education in Nigeria. The bank which is dedicated solely to funding the education eco-space in Nigeria aims to positively disrupt the standard and quality of education in Nigeria, by providing the much-needed financial resources and services to the education sector.
We are recruiting to fill the position below: Job Title: Relationship Officer
Location: Surulere, Lagos
Key Responsibilities Promotion of products and origination of new clients:
Build and maintain a portfolio of quality clients rapidly and consistently to reach the target portfolio within the assigned period.
Liaise with community organizations, business associations, and individual entrepreneurs;
Identify potential clients;
Sensitize potential clients on all aspects of the loan program: procedures to apply, the terms and conditions, the incentives for good performance, and penalties for late repayment and default.
Conduct loan evaluations according to policies and procedures
Develop an accurate evaluation of each client’s capacity and willingness to repay the requested loan.
Correctly complete the loan application and evaluation process
Arrange and undertake business site visits;
Verify and cross-check all information relevant to the loan application and evaluation;
Evaluate the willingness and capacity to repay of the client;
Ensure an appropriate guarantee is in place and documented;
Determine and present loan terms and conditions to the credit committee.
Credit committee member:
Participate in credit committees providing input on other members’ loan proposals;
Prepare and present own loan proposals to credit committee.
Provide high-quality customer service:
Develop relationships with each client to support the business success and cultivate loyalty.
Monitor client business progress to identify any potential problems;
Offer suggestions and referrals where appropriate and within company policy;
Demonstrate concern and build client rapport.
Manage and recover late repayments:
Implement late repayment recovery procedures
Achieve and maintain targets on portfolio at risk and loan loss;
Emphasize the importance of on-time repayment with clients;
Monitor repayment reports daily and client behavior patterns.
Build community rapport:
Become knowledgeable and known in the assigned geographic zone.
Build rapport with community, business associations, and leaders;
Be known and visible in the community;
Develop goodwill of the community towards the Bank.
Support the Team:
Provide support to peers and others within the Bank in uplifting its values and policies.
Key Performance Indicators (KPIs)
Client retention rate.
Number of new client acquisitions.
Revenue generated from upselling/cross-selling.
Qualifications and Experience
A minimum of HND or BSc in Business, Banking, Finance, Accounting, Economics, and/or related fields.
Must have completed NYSC
Understand the local area where they are working
Strong interpersonal skills
Ability to develop strong financial analysis skills
Ability to assess the character of potential clients
Computer literacy
Independent worker; honest and of high integrity
Experience in the credit or financial service industry will be an added advantage.