Relationship Officer -meru At Ngao Credit Limited

Ngao Credit Limited

Meru, kenya

KEY RESPONSIBILITIES Meeting monthly loan disbursement targets. PAR maintained at 8% or below. Preparing weekly marketing and activation plans Generate New business & cross sell NCL products to existing customers Create market awareness for the company's product. Demonstrated ability to achieve and exceed sales target QUALIFICATIONS Degree in Sales & Marketing/business related field Proficient in using Microsoft office applications Experience in import financing will be an added advantage. Training on NCL Marketing plan and policies & procedures

31 minutes ago

Senior Marketing Officer At Kimisitu Sacco

Kimisitu Sacco

Nairobi, kenya

full-time

Job purpose: The Senior Marketing Officer is responsible for driving sustainable membership and business growth through targeted business development, marketing, sales and member engagement initiatives. The role leads acquisition of new member organizations and members, drives uptake of BOSA and FOSA products, strengthens member retention and reactivation, develops strategic partnerships, and supports market expansion. The role also provides day-to-day leadership to Relationship Officers and Sales Agents and uses market and performance insights to improve commercial outcomes and member value. Key Duties & Responsibilities: Business Development & Growth: Identify and convert new member organizations and prospective members within assigned markets and sectors; develop and execute targeted acquisition initiatives to achieve membership and business growth targets. Sales & Product Uptake: Drive uptake of BOSA and FOSA products by identifying member needs, developing sales opportunities, supporting cross-selling and following up on leads and prospects to meet assigned targets. Market Expansion: Identify and pursue opportunities to grow the SACCO's presence and market share in assigned sectors, using market intelligence, customer insights and competitor analysis to guide priorities. Member Retention & Reactivation: Monitor member activity and engagement to identify dormancy and attrition risks; implement targeted retention, reactivation and engagement initiatives and ensure timely follow-up and reporting on dormant accounts. Member Organization & Relationship Management: Develop and maintain productive relationships with member organizations, organizational representatives and key stakeholders to deepen penetration, increase member engagement and support sustained business growth. Strategic Partnerships: Identify, develop and support strategic partnerships that expand market access, strengthen the member value proposition and create opportunities for membership, product uptake and business growth. Marketing Campaigns & Member Engagement: Plan and execute targeted marketing campaigns, member education forums, AGMs and regional activations that support acquisition, product awareness, member engagement and retention. Events Management: Coordinate SACCO events from planning through execution, ensuring agreed objectives, budgets, timelines and stakeholder requirements are met; conduct post-event surveys and prepare reports evaluating attendance, engagement, leads and business outcomes. Team Supervision & Sales Support: Coach, supervise and monitor Relationship Officers and Sales Agents, provide direction on prospecting and sales activities and track performance against agreed targets. Performance Monitoring & Reporting: Track and analyse membership, sales, product uptake, retention, reactivation, campaign and partnership performance; provide timely management reports and recommend corrective actions where performance is below target. Brand & Marketing Resources: Ensure consistent application of the SACCO brand across marketing materials and member-facing activities and ensure marketing assets and resources are properly planned and utilised. Policy & Departmental Support: Provide guidance on the implementation of relevant membership and marketing policies and support the Marketing & Business Development Manager in departmental planning, budgeting and execution. Perform any other duty as may be assigned from time to time Knowledge: Qualifications & Experience Bachelor's degree in Marketing, Communication, Business Administration/Management, Commerce (Marketing), Entrepreneurship or an equivalent qualification. Minimum five (5) years' relevant experience in marketing, business development or sales, including at least three (3) years in a supervisory or team leadership role in sales or business development. Membership with a relevant professional body (MSK, CIM) Proficiency in computer applications and experience using CRM and ERP systems. Relevant experience in a SACCO, bank, or other financial institution. Personal Attributes required for this role: Strong communication and presentation skills Strategic thinking with strong analytical ability Leadership and team development capability Negotiation and stakeholder management skills Commercial acumen and results orientation

31 minutes ago

Relationship Officer/ School Support Lead(loan Officer) At Jackfruit Finance

Jackfruit Finance

Nairobi, kenya

full-time

The role is responsible for driving sustainable business growth within the assigned area by executing effective sales, marketing, and operational strategies while safeguarding portfolio quality and institutional standards. The position ensures strong loan performance through rigorous credit oversight, delinquency management, and strict adherence to lending policies and procedures. Acting as the key link between head office and field operations, the role ensures operational efficiency, risk control, customer confidentiality, asset protection, and the maintenance of a strong corporate image. Key Responsibilities: Client Acquisition and Pipeline Development a. Identify and onboard new schools interested in Jackfruit's loan products, meeting monthly targets. Identify and onboard new schools interested in Jackfruit's loan products, meeting monthly targets. Foster strong relationships with school leaders, becoming a trusted advisor for their financial needs. Credit Scoring and Loan Processing. Conduct thorough credit scoring for schools applying for loans through accurate and detail oriented data capture. Evaluate applicants' financial profiles and ensure accuracy in credit applications before review. Training and Onboarding for Loan Recipients Train approved schools on managing their Jackfruit loans, ensuring a clear understanding of repayment processes and project guidelines. Monitor project implementations and asset purchases to confirm funds are utilized as intended. Debt Portfolio and Risk Management. Manage and monitor the repayment of loans, ensuring timely collections and developing corrective action plans for delinquent accounts. Collaborate with internal teams to achieve a 100% on-time repayment rate. 5. Client Relations and Ongoing Support. Provide ongoing financial guidance and support to schools, addressing queries and maintaining a positive client relationship. Attend regional meetings and peer review sessions to share insights and contribute to best practices within the SSL team. Data Management and Operational Support Ensure accurate tracking of client data and loan application status, and actively follow up with pending applications. Execute other education finance-related tasks as assigned by the Team Leader or Head of Operations. Knowledge, Skills and Experience Minimum level of academic and professional qualifications required to perform effectively in the role Relevant Diploma from a recognized institution Certificate in basic computer skills Minimum level of experience required to perform effectively in the role a) Atleast a minimum of 18 months experience in sales, preferably in school financing, and SME lending Notable achievements in sales targets, portfolio quality, etc

3 days ago

Senior Relationship Officer Kajiado At Sidian Bank

Sidian Bank

Kajiado, kenya

full-time

JOB PURPOSE The jobholder is responsible for managing client relationships to achieve the set sales targets and wallet share and ensure sustained business growth and profitability in the assigned customer segment. To sell, cross/upsell and deliver excellent sales and service of the bank's products and services whilst building long-term profitable customer relationships. KEY RESPONSIBILTIES Branch strategic input and planning Business Growth & Development Marketing & Brand Management Relationship Management & Customer experience Branch Operations Personal Leadership & Development Risk & Compliance Branch Strategic input and planning: Contributes to the completion of the branch operational plan by preparing and implementing an individual business plan that encompasses strategies for performance on branch growth objectives. Formulate and implement personal initiatives for assigned and new business portfolio aimed at increasing new business and share of wallet from existing clients. Prepares a personal action plan that contributes to the overall branch budget. Business Growth & Development: Full responsibility for all product lines and all sales and business development for new and assigned business portfolio. Achieve business growth of the Business portfolio (Both Assets and Liabilities) ensuring income, quality and portfolio growth targets are achieved. Growth in client recruitment, increased transactional income, cross selling of products ,Customer relationship management as per set bank targets. Develop new business opportunities and monitor business's activities in line with the Bank's long-term strategic and annual business plans and ensure that the Bank remains competitive and promptly reacts to changing market conditions and customer needs. Develop a new customer base by expanding markets and cross selling the bank products. Develop a focused relationship management system, which increases the branch ability to increase the flow of business and generate deposits, lending and revenues from existing and new customers in line with the enterprise strategy. Enhance the appropriate controls and monitoring mechanisms for the development of a high-quality lending. Ensure full compliance with the Bank's Credit Policy, Central Bank of Kenya guidelines and appropriate provisions of the Banking Act with respect to lending. Enhancing relationship marketing and management - to establish, maintain, and enhance relationships with customers and other partners, at a profit, so that the both the customer and bank objectives are met achieved by a mutual exchange and fulfillment of the brand promise and updating the call reports. Ensuring compliance to the Environmental Social Management (ESM) policy and procedure in day to day branch business. Leverage position as a trusted advisor to the customers to proactively manage PAR. Utilise the banks MIS system for continuous tracking of own performance, monitoring of customer satisfaction and provision of management / statutory reports as applicable Marketing & Brand Management Enhance creation by creating, communicating, delivering, and offering solutions that have value for customers, shareholders and partners. Build the Sidian Bank Brand to ensure that the bank is top of mind as an enterprise bank. Understand and provide clear direction to the branch based on market analysis of local area consumer trends and competitor offerings. Establish relationships with key clients or business influencers in the local area, including client entertainment within budget limits set by the business. Support product specialists and the sales team in marketing of initiatives and other products to local businesses. Relationship Management & Customer experience Key driver for not only customer satisfaction, but building a base of promoters by enhancing positive customer experience and advocacy to drive competitive advantage, leading to faster organic growth and lower cost. Achieve the set customer satisfaction score (CSAT), Customer Effort Score (CES), Customer Engagement Score and Net Promoter score (NPS). Co-ordinate branch initiatives aimed at gathering feedback from customers on service standards and advise Branch Manager on improvements. Engagement with customers and supporting them in times of personal need aimed at developing a strong bond and loyalty. Minimize customer attrition by offering the required solutions to the customer and proactively responding to queries and complaints. Achieve the required minimum client visits and customer engagement forums per year. Identify financial and non-financial requirements of HNW clients by conducting financial needs analysis Branch Operations: Support branch operations as assigned by the Branch Manager to manage leave and other emergency situations. Support the Branch Manager if called upon to be a Branch custodian and therefore adhere to the Branch opening procedure, branch cash procedure and other policies and procedures in the branch. Personal Leadership & Development: Set performance objectives and measures of success for in liaison with the Branch Manager and providing regular feedback from staff appraisal processes. Responsible for identifying personal career path in the bank. Keeping abreast with staff communications, attending staff meetings - morning huddles and weekly progress meetings. Preparing an annual Personal Development Plan (PDP) and ensuring its actualization. Adherence to the banks policies and procedures, dress code, code of conduct, HR policies and procedures and follows laid down grievance and disciplinary procedure to ensure a conducive work environment. Closure of identified deficiencies from concluded audits, correction within stipulated timelines, and ensure no repeat findings. Adhere to the set number of learning/training hours are achieved for self and direct reports, through E-learning and Internal training activities. DECISION MAKING AUTHORITY Customer onboarding as per policy. Portfolio management as per policy. Credit appraisal and debt monitoring for accounts in PAR or NPL as per policy. ACADEMIC BACKGROUND University degree or above in a relevant business discipline e.g. business administration or finance. WORK EXPERIENCE At least 5 years' experience in retail banking and/or commercial banking including a minimum of 3 years sales experience. SKILLS & COMPETENCIES Sound knowledge of Retail Banking/SME products, services and processes together with exposure in retail banking branch operations or customer service delivery. Profound understanding of retail market, key competitors and offerings as well as our competitive edges to win quality customers. Thorough understanding of CBK regulatory framework and pertinent regulations impacting corporate customers. Strong leadership, marketing, sales and management skills. Highly effective communicator with excellent interpersonal and motivational skills. Solid performance management and motivational skills. Excellent relationship building and stakeholder management skills. Strong managerial, planning, analytical, decision-making, lateral thinking and project management skills. PROFESSIONAL CERTIFICATION Diploma in Banking - AKIB (added advantage)

4 days ago

Senior Relationship Officer Nyahururu Branch At Sidian Bank

Sidian Bank

Nakuru, kenya

full-time

JOB PURPOSE The jobholder is responsible for managing client relationships to achieve the set sales targets and wallet share and ensure sustained business growth and profitability in the assigned customer segment. To sell, cross/upsell and deliver excellent sales and service of the bank's products and services whilst building long-term profitable customer relationships. KEY RESPONSIBILTIES Branch strategic input and planning Business Growth & Development Marketing & Brand Management Relationship Management & Customer experience Branch Operations Personal Leadership & Development Risk & Compliance Branch Strategic input and planning: Contributes to the completion of the branch operational plan by preparing and implementing an individual business plan that encompasses strategies for performance on branch growth objectives. Formulate and implement personal initiatives for assigned and new business portfolio aimed at increasing new business and share of wallet from existing clients. Prepares a personal action plan that contributes to the overall branch budget. Business Growth & Development: Full responsibility for all product lines and all sales and business development for new and assigned business portfolio. Achieve business growth of the Business portfolio (Both Assets and Liabilities) ensuring income, quality and portfolio growth targets are achieved. Growth in client recruitment, increased transactional income, cross selling of products ,Customer relationship management as per set bank targets. Develop new business opportunities and monitor business's activities in line with the Bank's long-term strategic and annual business plans and ensure that the Bank remains competitive and promptly reacts to changing market conditions and customer needs. Develop a new customer base by expanding markets and cross selling the bank products. Develop a focused relationship management system, which increases the branch ability to increase the flow of business and generate deposits, lending and revenues from existing and new customers in line with the enterprise strategy. Enhance the appropriate controls and monitoring mechanisms for the development of a high-quality lending. Ensure full compliance with the Bank's Credit Policy, Central Bank of Kenya guidelines and appropriate provisions of the Banking Act with respect to lending. Enhancing relationship marketing and management - to establish, maintain, and enhance relationships with customers and other partners, at a profit, so that the both the customer and bank objectives are met achieved by a mutual exchange and fulfillment of the brand promise and updating the call reports. Ensuring compliance to the Environmental Social Management (ESM) policy and procedure in day to day branch business. Leverage position as a trusted advisor to the customers to proactively manage PAR. Utilise the banks MIS system for continuous tracking of own performance, monitoring of customer satisfaction and provision of management / statutory reports as applicable Marketing & Brand Management Enhance creation by creating, communicating, delivering, and offering solutions that have value for customers, shareholders and partners. Build the Sidian Bank Brand to ensure that the bank is top of mind as an enterprise bank. Understand and provide clear direction to the branch based on market analysis of local area consumer trends and competitor offerings. Establish relationships with key clients or business influencers in the local area, including client entertainment within budget limits set by the business. Support product specialists and the sales team in marketing of initiatives and other products to local businesses. Relationship Management & Customer experience Key driver for not only customer satisfaction, but building a base of promoters by enhancing positive customer experience and advocacy to drive competitive advantage, leading to faster organic growth and lower cost. Achieve the set customer satisfaction score (CSAT), Customer Effort Score (CES), Customer Engagement Score and Net Promoter score (NPS). Co-ordinate branch initiatives aimed at gathering feedback from customers on service standards and advise Branch Manager on improvements. Engagement with customers and supporting them in times of personal need aimed at developing a strong bond and loyalty. Minimize customer attrition by offering the required solutions to the customer and proactively responding to queries and complaints. Achieve the required minimum client visits and customer engagement forums per year. Identify financial and non-financial requirements of HNW clients by conducting financial needs analysis Branch Operations: Support branch operations as assigned by the Branch Manager to manage leave and other emergency situations. Support the Branch Manager if called upon to be a Branch custodian and therefore adhere to the Branch opening procedure, branch cash procedure and other policies and procedures in the branch. Personal Leadership & Development: Set performance objectives and measures of success for in liaison with the Branch Manager and providing regular feedback from staff appraisal processes. Responsible for identifying personal career path in the bank. Keeping abreast with staff communications, attending staff meetings - morning huddles and weekly progress meetings. Preparing an annual Personal Development Plan (PDP) and ensuring its actualization. Adherence to the banks policies and procedures, dress code, code of conduct, HR policies and procedures and follows laid down grievance and disciplinary procedure to ensure a conducive work environment. Closure of identified deficiencies from concluded audits, correction within stipulated timelines, and ensure no repeat findings. Adhere to the set number of learning/training hours are achieved for self and direct reports, through E-learning and Internal training activities. DECISION MAKING AUTHORITY Customer onboarding as per policy. Portfolio management as per policy. Credit appraisal and debt monitoring for accounts in PAR or NPL as per policy. ACADEMIC BACKGROUND University degree or above in a relevant business discipline e.g. business administration or finance. WORK EXPERIENCE At least 5 years' experience in retail banking and/or commercial banking including a minimum of 3 years sales experience. SKILLS & COMPETENCIES Sound knowledge of Retail Banking/SME products, services and processes together with exposure in retail banking branch operations or customer service delivery. Profound understanding of retail market, key competitors and offerings as well as our competitive edges to win quality customers. Thorough understanding of CBK regulatory framework and pertinent regulations impacting corporate customers. Strong leadership, marketing, sales and management skills. Highly effective communicator with excellent interpersonal and motivational skills. Solid performance management and motivational skills. Excellent relationship building and stakeholder management skills. Strong managerial, planning, analytical, decision-making, lateral thinking and project management skills. PROFESSIONAL CERTIFICATION Diploma in Banking - AKIB (added advantage)

4 days ago

Relationship Officer - Alternative Channels At Old Mutual Kenya

Old Mutual Kenya

Nairobi, kenya

full-time

Job Description The Relationship Manager for Alternative Channel will be responsible for developing, managing, and growing business relationships between Old Mutual and Aggregators, SACCO's, MFIs and Co-operative societies. The role involves acquiring new partnerships, maintaining strong client relationships, and ensuring the successful implementation of insurance products tailored for the channels. KEY TASKS AND RESPONSIBILITIES Business Development & Sales Identify, engage, and onboard distribution partners for insurance products Develop and implement strategies to grow insurance penetration within the SACCO & MFI sector Present and pitch insurance solutions to SACCO and MFI decision-makers Meet and exceed sales and revenue targets from the assigned sector Relationship Management Build and maintain strong relationships with SACCO and MFI stakeholders, including CEOs, managers, and board members Serve as the key point of contact, ensuring seamless communication between the insurance company and its SACCO/MFI partners Product & Market Development Collaborate with the product development team to design insurance solutions tailored to SACCO and MFI members' needs Gather market insights and feedback to refine and improve product offerings Ensure that the company remains competitive by keeping up with industry trends in SACCOs, MFIs, and microinsurance Training & Capacity Building Organize training programs and workshops for SACCO and MFI staff to enhance their understanding of insurance products Educate SACCO and MFI members on the benefits of insurance through awareness campaigns and financial literacy initiatives Compliance & Risk Management Ensure all partnerships comply with regulatory and internal company policies Work with internal teams to manage risks associated with insurance distribution through SACCOs and MFIs Assist in claims processing and dispute resolution to enhance customer satisfaction Reporting & Performance Tracking Monitor and report on key performance metrics, including sales performance, partnership engagement, and customer satisfaction Prepare regular reports and presentations for management on the progress and challenges within the SACCO/MFI segment SKILLS AND COMPETENCIES Strong negotiation and persuasion skills Excellent communication and interpersonal skills Ability to analyze data and market trends to drive business growth Customer-centric approach with problem-solving capabilities Ability to work independently and manage multiple stakeholders KNOWLEDGE & EXPERIENCE 3-5 years of experience in the Insurance Industry, out of which a minimum of 3 years in business development Strong understanding of microinsurance, SACCO/MFI operations, and financial inclusion strategies. Proven track record in meeting sales targets and managing strategic partnerships Experience in insurance digital sales is an added advantage QUALIFICATIONS Bachelor's degree in arts, Commerce/business Administration Diploma in Insurance. KEY ATTRIBUTES Entrepreneurial mindset with the ability to identify and seize opportunities Strong analytical skills to assess partnership potential and performance High emotional intelligence and ability to navigate complex relationships Experience in insurance digital sales and partnerships is highly desirable

5 days ago

Relationship Officer At Ngao Credit Limited

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