Relationship Manager, Business Banking (mombasa)

Job Summary

• The role holder will be responsible for driving client acquisition, deepening relationships, and delivering tailored banking solutions to small and medium-sized enterprises. The role focuses on originating and managing quality SME relationships, supporting business growth, and meeting the bank's strategic objectives while maintaining strong operational risk, compliance, and regulatory standards. The ideal candidate will also be able to identify opportunities to support business owners with wealth management needs, including succession planning, family business continuity, and intergenerational wealth conversations.

Key Responsibilities

• Grow the number of active SME clients and deepen share of wallet across the portfolio.
• Drive growth in funded and non-funded income through lending, transactional banking, trade, and wealth products.
• Increase product penetration per client by identifying cross-sell opportunities across core SME banking solutions.
• Deliver revenue growth while maintaining portfolio quality, disciplined credit standards, and strong risk-adjusted returns.
• Adhere to the bank's operational risk, compliance, and credit governance processes.
• Provide outstanding client experience through responsive service, informed advice, and proactive portfolio management.
• Build and manage a robust client pipeline, follow up leads, structure opportunities, complete call reports, and convert business efficiently.
• Develop long-term relationships with business owners and decision-makers by understanding their funding, transaction banking, expansion, and risk management needs, and by delivering appropriate solutions.
• Keep abreast of market trends, sector developments, and product capabilities to identify opportunities and provide relevant insights to SME clients.
• Partner closely with the Wealth team to originate, convert, and grow business-owner opportunities across wealth products, with a focus on driving referrals, increasing wallet share, and unlocking succession planning and family business continuity opportunities.

Skills and Experience

• Strong knowledge and experience in SME, commercial, corporate, or business banking.
• Strong relationship management and business development skills with business owners, promoters, and key decision-makers.
• Good understanding of lending, cash management, trade finance, wealth products, and working capital solutions.
• Strong market awareness, commercial acumen, and ability to identify sector-specific opportunities and risks.
• Ability to work in a flexible and agile way in a fast-paced, performance-driven environment.
• Preference for candidates with investment banking experience, particularly in structuring, advisory, capital raising, or complex deal execution.
• Ability to operate effectively in an international environment and collaborate across product and coverage teams.
• Maintains a high standard of personal conduct and consistently demonstrates the bank's valued behaviours.
• Proven track record in originating, managing, and growing SME or business banking client relationships.
• Strong commercial instinct with the ability to identify client needs and translate them into relevant banking and wealth solutions.
• Strong SME relationship management experience with the ability to identify wealth management opportunities for business owners, including succession planning, family business continuity, and intergenerational wealth conversations, will be highly valued.
• Experience in wealth management serving corporate clients and family businesses, with strong capability in advisory, relationship management, and identifying holistic wealth solutions.
• Ability to balance revenue delivery with sound credit judgment, compliance discipline, and strong client experience.
• Confident communicator with the credibility to engage business owners, senior decision-makers, and internal stakeholders effectively.

Must-have Skills

• Relationship Management & Interpersonal Skills
• Business development and Sales Skills
• Product and Market Knowledge

Other Skills

• Execution & Deal Agility
• Customer Centricity
• Collaboration
• Risk, Compliance & Regulatory Knowledge
• Motivations
• Building trusted, long-term client relationships
• Solving complex financial and business problems
• Driving portfolio growth, revenue, and client activity
• Structuring solutions across wealth, trade, cash management, and FX
• Balancing client needs with responsible risk management
• Seeing tangible outcomes such as deal conversion, client retention, and business expansion

Qualifications

Certifications / Qualifications

• Relevant degree in Business, Finance, Economics, Banking, or a related field.
• Professional qualifications in banking, credit, corporate finance, or treasury would be an added advantage
• CISI Qualification (Added advantage)