To provide technical support and hands on expertise with the maintenance, preventative maintenance and network acceptance teams and remain client focused.
To design and implement FTTH best practise standards within the various teams to maintain world class operating standards. To drive the various key performance indicators, managing root cause analysis in implementing required operational changes.
Manage a team of Area Network Owner supporting all FTTH maintenance activities.
Maintain a leadership position within the team; Proactively anticipate, problem solve, plan and execute maintenance schedules and future proof the passive network.
Keep abreast of new technologies and ensure the knowledge management of the latest trends in the FTTH space; Manage maintenance risks proactively and implement plans to mitigate risks.
Ensure synergy and co-operation between the various teams.
Manage maintenance risks proactively and implement plans to mitigate risks; Motivate, equip, train and manage team success as well as develop and implement service standards, test protocols and preventative maintenance strategies.
Develop a fibre, FTTH knowledge base to use as training guides and manuals for the teams.
Compile standard operating procedures and measure compliance to ensure a world class passive network; Manage and administer the work completed by contractors on the network.