Drive sales and profitability: Deliver regional sales and profitability targets through rigorous performance management, focused intervention plans, and continuous improvement.
Lead retail execution: Ensure consistent merchandising, promotional execution, replenishment, and customer-journey standards across all store formats.
Champion customer experience: Embed Footgear's service culture, resolve escalated customer matters, and coach teams to improve service outcomes.
Build high-performing teams: Develop leadership capability through coaching, talent development, succession planning, performance management, and effective employee relations practices.
Protect stock and assets: Strengthen stock, cash, banking, till, receiving, and asset controls while reducing shrinkage and improving risk outcomes.
Manage compliance and safety: Ensure stores meet company policy, labour, risk, and occupational health and safety requirements.
Control costs: Manage staffing, rosters, casual labour, travel, and controllable expenses within budget while protecting productivity.
Use insight to act: Analyse sales, operational, and compliance reports, provide clear performance updates, and convert insights into measurable action.
Maintain regional visibility: Conduct structured store visits across the Western and surrounding areas to support execution, capability, and performance.
Requirements
A Grade 12 certificate or equivalent qualification.
A relevant tertiary qualification in Retail Management, Business Management, or a related field is advantageous.
At least five years' retail management experience, including three years in a multi-site or area-management role.
Proficiency in Microsoft Office and confidence using retail reporting, point-of-sale, and workforce-management systems.
Reliable transport and flexibility to travel frequently, including overnight stays when required.
A proven record of delivering sales growth, operational excellence, and cost control across a regional store portfolio.
Experience leading Area Managers, Store Managers, and geographically dispersed teams.
Strong knowledge of retail operations, merchandising, stock and cash controls, risk management, HR, and employee-relations processes.
Strong analytical, planning, reporting, communication, and presentation skills.
A valid driver's license and willingness to travel extensively across the Western and surrounding areas.
Success profile
Values-led leader who sets clear standards and leads by example.
Commercially astute, customer-centric, and focused on sustainable business results.
Disciplined, resourceful, and solution-driven in a large, geographically spread region.
Inclusive people leader who communicates clearly, builds trust, and embraces diversity.
Confident translating data, standards, and business challenges into practical action.