The Regional Dispatcher owns last-mile transport execution at the regional fulfillment centre. The role exists to convert outbound demand into structured, optimised delivery plans with high DIFOT performance, controlled cost per run, and full POD closure. The role owns planning, execution, and a control role across fleet, routes, and delivery outcomes.
- Full POD capture and closure on the same day of delivery
- Vehicle utilisation maintained at or above 80 percent per run
- DIFOT consistently above 95 percent across all delivery runs
- Zero reliance on informal dispatch channels outside system tools
- Real-time visibility across all active deliveries and route execution
- Delivery reporting is accurate, complete, and decision-ready daily
- Cost per delivery run tracked, controlled, and improving over time
- Clear separation and routing of transport vs upstream delivery failures
- 3PL partners actively managed against defined SLAs and performance metrics
- All deliveries executed through structured dispatch planning and route optimisation
Duties & Responsibilities
- Dispatch planning and execution control
- Own daily and weekly dispatch plans aligned to outbound demand and deployment schedules
- Build optimised vehicle loads and assign routes before dispatch windowsopen
- Cluster deliveries by territory to maximise route density and reduce cost per drop
- Maintain forward visibility of delivery demand and confirm capacity in advance
- Ensure no vehicle departs without confirmed staging, documentation, and system validation
- Enforce system-based dispatch execution with no reliance on informal communication channels
- Conduct load and label verification to ensure alignment between physical and system records
- Capture real-time dispatch and delivery updates in system tools
- Maintain full integrity between dispatch plan, executed delivery, and recorded outcome
- Manage both internal fleet and 3PL drivers to the same delivery standards
- Conduct structured end-of-day debriefs with full POD and exception closure
- Strong cross-functional coordination with Inventory, Operations, and Transport teams
- Strong understanding of last-mile logistics constraints in emerging markets
- Experience managing 3PL networks and driver performance
- Degree or HND in Supply Chain, Logistics, Transport Management, Business Administration, or Engineering
- 2 to 4 years of experience in dispatch, transport coordination, or last-mile logistics
- Demonstrated ownership of delivery performance and DIFOT metrics
- Hands-on experience with dispatch platforms such as Loginext, Routific