Regional Area General Services Coordinator (north)

Duties & Responsibilities

• Supervise, monitor, and ensure the maintenance of a world-class branch ambience across the region, including neat facades, functional facilities, and consistent internal and external aesthetics.
• Coordinate and track environmental upgrades, branch face-lifting, and ambience improvement initiatives through the respective AGSMs to reinforce the Bank's corporate image, brand standards, and customer experience.
• Provide regional oversight for the planning, coordination, and execution of new branch construction, renovations, adaptations, relocations, refurbishments, ATM kiosks and galleries, cladding works, and other property improvement projects.
• Monitor AGSMs and relevant project teams to ensure timely delivery, quality assurance, adherence to approved specifications, scope, budgets, and effective handover for operational take-off.
• Oversee preventive and corrective maintenance for civil infrastructure, including roof repairs, ceiling replacements, counters, tiling, septic systems, canopy installations, and branch repainting.
• Supervise vendors and contractors handling building maintenance and ensure adherence to SLAs.
• Supervise and ensure the maintenance and installation of critical systems, including generators, transformers, inverters, batteries, UPS, CCTV, fire systems, panic alarms, and air-conditioning units.
• Ensure full functionality of IT communication masts and safety devices (lightning/thunder arrestors, extinguishers, FM 200) in conjunction with other stakeholders.
• Monitor the availability, functionality, maintenance, and replacement of branch operational tools and equipment, including note counting/sorting machines, rate boards, FX boards, internal and external signage, regulatory signage, and other General Services or engineering-related items.
• Ensure AGSMs liaise with the appropriate stakeholders for timely intervention and compliance with approved standards.
• Serve as the regional coordination and escalation point between AGSMs and key internal stakeholders such as Procurement, CECM, BOSG, and Compliance to resolve escalated issues and improve turnaround time (TAT).
• Promote operational efficiency and enhance the branch/SBU support experience through timely service delivery.
• Coordinate and monitor lease renewals, property-related negotiations, acquisitions, relocations, and other real estate matters within the region in collaboration with the Real Estate Team, Legal, AGSMs, landlords, and other relevant stakeholders.
• Provide oversight responsibility for the prompt processing and payment of statutory bills, including land use charges, ground rent, tenement rates, TV/radio licences, and other federal, state, and local government levies.
• Ensure appropriate documentation, validation, and regulatory compliance.
• Lead space optimization exercises and review designs to ensure efficient utilization of branch and SBU spaces within the assigned region in line with evolving operational needs and service models.
• Prepare and coordinate periodic regional General Services reports and dashboards covering project status, maintenance activities, expenditure, vendor/SLA performance, outstanding issues, operational risks, statutory obligations, and AGSM performance.
• Highlight material exceptions and recommend appropriate interventions to senior management.
• Conduct mandatory regional branch visitations for project monitoring and quality inspections.
• Assess compliance with Bank standards, review contractors' work quality, escalate issues where necessary, and recommend appropriate resolutions.
• Monitor all ongoing General Services construction and property-related projects within the assigned region, including new branches, branch adaptations, relocations, face-lifting projects, and improvements to other Bank properties.
• Ensure AGSMs and project teams maintain quality standards and escalate deviations relating to scope, cost, quality, or timelines.
• Oversee the implementation and enforcement of Service Level Agreements (SLAs) for Bank equipment with approved vendors across the region.
• Coordinate and monitor the activities of relevant functional teams involved in new branch openings, relocations, and refurbished branch take-offs within the region.
• Direct and report on pre-vacation inspections, lease surrender arrangements, and negotiations of redecoration fees with landlords of closed or relocated branches, in collaboration with the Real Estate Team at Head Office.

Job Requirements

Experience:

• Minimum of 8-12 years of progressive experience in facilities and infrastructure management, preferably in the financial sector.
• Proven track record of project delivery, stakeholder engagement, and team leadership across multiple locations.