The Receptionist will serve as the first point of contact at Lenmed Head Office, ensuring a welcoming, professional, and efficient front office experience for visitors, employees, and stakeholders. The role includes managing incoming calls, coordinating visitor arrivals, maintaining the reception area, and providing general administrative support.
Key Performance Areas: (include but are not limited to)
Key Performance Areas:
Welcome and assist visitors, employees, and external stakeholders professionally, in person and telephonically.
Answer, screen and transfer incoming calls accurately and promptly, and assist with switchboard operations.
Manage visitor arrivals, notify relevant employees, and direct guests to meetings or appointments.
Prepare and maintain a neat, organised and fully operational reception area at the start of each working day.
Co-ordinate front desk enquiries and communicate messages to the appropriate departments.
Maintain accurate reception and administrative records and prepare basic reports when required.
Provide general administrative and clerical support to Head Office departments as required.
Report general maintenance and office environment issues, ensuring timely resolution to maintain a safe and functional workplace.
Co-ordinate travel arrangements, including flights, accommodation and car rentals.
Support the coordination of meeting room visitors and front office arrangements.
Post Requirements: (include but are not limited to)
Minimum Required Education:
Grade 12 or equivalent NQF Level 4 qualification.
Inherent Requirements:
3 years experience in an administrative or reception role.
Working knowledge of Microsoft Office and good typing skills.
Ability to operate a switchboard and manage a busy reception environment.
Strong verbal and written communication skills.
Professional telephone etiquette and customer service orientation.
Ability to maintain accurate records and handle information confidentially.