Receptionist / Front Office

Requirements

• Diploma in Business Administration, Office Administration, Customer Service, or a related field.
• Minimum 2 - 3 years' experience in a receptionist or front office role.
• Certificate in Customer Service, Public Relations (PR), or Administration is an added advantage.
• Proficiency in Microsoft Office applications, particularly Word and Excel.
• Strong communication and interpersonal skills.
• Well-presented, professional, and customer-oriented.
• Certificate of Good Conduct is an added advantage.
• Digital marketing skills are an added advantage.

Responsibilities

• Welcome and attend to patients, visitors, and clients professionally.
• Receive, screen, and direct telephone calls and respond to inquiries.
• Register and direct patients to the appropriate hospital departments.
• Provide accurate information about hospital services, operating hours, and procedures.
• Schedule appointments and support patient flow and front office coordination.
• Maintain accurate visitor records, appointment logs, and other administrative documents.
• Handle incoming and outgoing correspondence and emails.
• Maintain a clean, organized, and welcoming reception area.
• Protect patient confidentiality and comply with hospital policies and procedures.
• Support customer service initiatives and handle patient concerns courteously.
• Assist with basic digital marketing and communication activities when required.
• Perform other relevant administrative duties as assigned.