Healthcare

Receptionist At Avenue Healthcare

Avenue Healthcare·Thika, kenya·Full Time·Onsite
HealthcareFull TimeOnsite
-Closes Sep 25, 2026

Job Objective/ Purpose:

Manage the reception professionally at all times and ensure that all visitors, patients and clients are accorded timely, professional and compassionate service, ensure timely patient admission, registration, eligibility verification, benefits verification and payer authorisation processes, facilitating timely access to clinically appropriate care while protecting patient identification and confidentiality.

Key Responsibilities:

  • Welcome, register and admit patients accurately in the HIS, verifying identity and preventing duplicate records.
  • Verify eligibility and benefits (limits, exclusions, co-payments) before admission or planned services, and classify patient categories as appropriate.
  • Identify services requiring preauthorization and submit complete, clinically supported requests on time.
  • Ensure that all incoming telephone calls are directed or transferred to the respective departments/ offices.
  • Communicate payer decisions to clinicians and explain authorization requirements, co-payments and exclusions to patients with empathy.
  • Ensure client satisfaction through quality of service, communication, feedback, escalation and caring attitude, and demonstrate follow-up.
  • Ensure that Avenue Healthcare corporate governance policies are adhered to, including preventing, detecting, and reporting any fraud or criminal activities, and Implementing audit recommendations.
  • Ensure adequate knowledge of, and compliance to all Avenue Healthcare policies, procedures, and systems, especially policies pertaining to the provision of medical services and finance.
  • Any other duty as assigned by the supervisor.

Person Specification

  • Diploma or Bachelor's degree in Healthcare Administration, Health Records & Information Management, Business Administration, or a related discipline
  • Minimum 2 years' experience in a similar role, preferably in hospital front desk, medical claims, patient access, authorization or a related environment.
  • Good computer literacy, including Microsoft Office and healthcare information systems.
  • Experience working with medical insurers and/or government healthcare payors is added advantage.
  • Ability to work under pressure while maintaining accuracy and confidentiality.
  • Strong interpersonal skills, team playing abilities, and communication skills.
  • Highly responsive, ethical and responsible

Key skills

BA/BSc/HNDDiploma

At a glance

Company

Avenue Healthcare

Location

Thika, kenya

Employment

Full Time

Experience

Valid until

September 25, 2026

Created

September 21, 2026

More opportunities

Similar roles you might like

Inpatient (ip) Pharmacy In Charge At Avenue Healthcare

Avenue Healthcare

Kisumu, kenya

full-time

Key Responsibilities Ensure that the facility has the necessary equipment and ensure that they are in good working condition. Ensure timely, accurate and 100% billing of drugs. If the hospital management system is down, liaise with the receptionist /invoicing clerk to inform the client that drugs will be recorded on a manual card and issued then card collected later after the bill has been finalized once the system is back. All processed prescription orders should be well labeled, counter checked then client informed to collect their cards before the medication is dispensed. Ensure that all insurances exclusion lists are adhered to. Ensure that the Pharm-Tech informs the doctor on equivalent of the out of stock medication and the prescription is amended. Ensure that the Pharmacy is well stocked as per the set re-order levels. Do daily counts, spot counts, monthly stock takes and give a timely, accurate report with valid explanation on variances and expiries to the Pharmacy Manager for approval of adjustment by the Stock Controller. Prevention of medication errors by counter checking and verifying the prescription on doses, allergies, patient identification, right drug, legibility and give clear usage instructions. All stock movements including goods received, goods returned, purchases from petty cash, prescriptions issued to patients on cash, inter-branch transfers or in house clinics, expired drugs, lost or stolen items must be captured in the HIS real time. DDA to be dispensed as per the laid down policy, checked weekly and any discrepancies reported to the Pharmacy Manager for approval of adjustment by the Stock Controller. Generate and send LPOs to the respective suppliers. Ensure accurate receiving, counter checking and signing of the invoiced orders and delivery notes as per send L.P.O. Drugs with an expiry less than six months should be received with a Letter of Undertaking and returned to the supplier if not consumed within the 6 months. Ensure timely and accurate entry of invoices into the hospital management system and that they are well stored to be checked and dispatched to Finance/Accounts by end of the month. Ensure a well arranged pharmacy that is neat, presentable dispensing counter and workstation Ensure that the fridge temperatures are charted twice daily and any error reported to relevant department. Ensure timely escalation of any urgent out of stock items to the Pharmacy Manager for manual purchase approval. Ensure that any issue pertaining quality is escalated to the Pharmacy Manager. Drugs/surgical items expiry management; Ensure shelf allocation for weekly checking of expiries and communicate to the Pharmacy Manager. Enhance FIFO/FEFO by the use of green stickers on short expiry drugs and share the short expiry list with the doctors to assist in prescribing. Expired drugs should be documented, quarantined and disposed as per the PPB regulations. Allocate emergency trolley to ensure its well-stocked at all times and expiry managed Ensure that Avenue corporate governance policies and procedures are adhered to. Prevent, detect and report any fraud or criminal activity. Fully implement audit recommendations and attain satisfactory ratings in subsequent audits. Ensure all sentinel incidents/events are recorded and reported to the Pharmacy Manager within 24 hours using the provided tools. Maintain and enforce infection control standards when doing extemporaneous preparations. Client Satisfaction; Ensure client satisfaction through high quality of service, effective communication, prompt feedback and escalation of any unresolved issues to the relevant person for follow up. Ensure that the standardized tool for patient satisfaction feedback is filed for measurement, follow-up and improvement. Maintain patient privacy and confidentiality at all times. Ensure adequate knowledge of all Avenue policies, procedures and systems as outlined in the HRMIS Any other duty as assigned by your immediate supervisor in line with the Job Description Person Specification A Bachelors Degree in Pharmacy Must be licensed as a Pharmacist by the PPB with a valid up to date practicing license A minimum of 3 years experience with at least 1 year in supervision Organizational awareness and detail-oriented Strong interpersonal and communication skills, teamwork and reliability

4 hours ago

Receptionist – Aesthetic & Wellness Clinic At Nexus Staffing Solutions

Nexus Staffing Solutions

Kenya, kenya

Full-Time

Staffing Solutions Network is a leading recruitment and HR management firm based in Kenya, committed to connecting businesses with exceptional talent across diverse industries. Established with a mission to bridge the gap between employers and skilled professionals, we bring unparalleled industry expertise, a client-centered approach, and a deep understandin Receptionist – Aesthetic & Wellness Clinic Nexus Staffing Solutions is recruiting on behalf of our client, a premium aesthetic, wellness and regenerative care clinic in Muthaiga, Nairobi, for a professional and customer-focused Receptionist. The successful candidate will be the first point of contact for clients and will play an important role in creating a professional, welcoming and exceptional client experience. Candidates with previous receptionist or front-office experience specifically within a clinic, hospital, medical centre, aesthetic clinic, wellness centre or related healthcare environment are strongly preferred. Key Responsibilities Welcome and professionally receive clients visiting the clinic. Manage the reception/front-office area and ensure a professional client experience. Answer and manage incoming calls, WhatsApp enquiries and other client communications. Schedule, confirm and coordinate client appointments. Maintain accurate client and appointment records. Respond to client enquiries regarding appointments, services and general clinic information. Coordinate client flow between reception, consultation and treatment areas. Follow up on appointments, enquiries and client requests. Receive and direct visitors appropriately. Handle payments and issue receipts where required. Maintain confidentiality of client information and clinic records. Support administrative and front-office tasks as required. Coordinate with clinical and management teams to ensure smooth client service. Maintain a clean, organised and welcoming reception environment. Represent the clinic professionally and uphold its service standards. Qualifications & Requirements Diploma or Certificate in Front Office, Hospitality, Business Administration, Healthcare Administration, Customer Service or a related field. Proven experience working as a Receptionist or Front Office professional in a clinic, hospital, medical centre, aesthetic clinic, wellness centre or similar healthcare environment is REQUIRED. Experience handling patients/clients in a professional healthcare or wellness setting. Excellent communication and interpersonal skills. Professional and confident telephone and face-to-face communication. Strong customer service and relationship-management skills. Good computer skills, including email, Microsoft Office and digital appointment/record systems. Strong organisation and appointment-management skills. Ability to maintain confidentiality and handle sensitive client information. Excellent attention to detail and record-keeping ability. Ability to remain calm, professional and courteous when handling demanding clients or busy periods. Well-presented, warm and professional personality. Don't Keep Share!: WhatsApp Tweet

a day ago

Receptionist - Aesthetic & Wellness Clinic At Nexus Staffing Solutions

Nexus Staffing Solutions

Nairobi, kenya

full-time

Nexus Staffing Solutions is recruiting on behalf of our client, a premium aesthetic, wellness and regenerative care clinic in Muthaiga, Nairobi, for a professional and customer-focused Receptionist. The successful candidate will be the first point of contact for clients and will play an important role in creating a professional, welcoming and exceptional client experience. Candidates with previous receptionist or front-office experience specifically within a clinic, hospital, medical centre, aesthetic clinic, wellness centre or related healthcare environment are strongly preferred. Key Responsibilities Welcome and professionally receive clients visiting the clinic. Manage the reception/front-office area and ensure a professional client experience. Answer and manage incoming calls, WhatsApp enquiries and other client communications. Schedule, confirm and coordinate client appointments. Maintain accurate client and appointment records. Respond to client enquiries regarding appointments, services and general clinic information. Coordinate client flow between reception, consultation and treatment areas. Follow up on appointments, enquiries and client requests. Receive and direct visitors appropriately. Handle payments and issue receipts where required. Maintain confidentiality of client information and clinic records. Support administrative and front-office tasks as required. Coordinate with clinical and management teams to ensure smooth client service. Maintain a clean, organised and welcoming reception environment. Represent the clinic professionally and uphold its service standards. Qualifications & Requirements Diploma or Certificate in Front Office, Hospitality, Business Administration, Healthcare Administration, Customer Service or a related field. Proven experience working as a Receptionist or Front Office professional in a clinic, hospital, medical centre, aesthetic clinic, wellness centre or similar healthcare environment is REQUIRED. Experience handling patients/clients in a professional healthcare or wellness setting. Excellent communication and interpersonal skills. Professional and confident telephone and face-to-face communication. Strong customer service and relationship-management skills. Good computer skills, including email, Microsoft Office and digital appointment/record systems. Strong organisation and appointment-management skills. Ability to maintain confidentiality and handle sensitive client information. Excellent attention to detail and record-keeping ability. Ability to remain calm, professional and courteous when handling demanding clients or busy periods. Well-presented, warm and professional personality.

3 days ago

Submit Cvs – New Recruitment At Bridge Talent Management

Bridge Talent Management

Kenya, kenya

Full-Time

One HR information system to manage your employees’ entire employment lifecycle. Build an incredible workplace and grow your business with our all-in-one platform. Administrator/Receptionist Job Purpose Our client, a growing floriculture business, is seeking an Administrator & Receptionist that will be responsible for the smooth day-to-day running of the Nairobi office, providing professional front-office support while coordinating general administration, office supplies, documentation, communication, and operational support. The role requires a highly organised, presentable, and proactive individual who can effectively coordinate multiple office activities and serve as the first point of contact for clients, suppliers, visitors, and other stakeholders. Key Responsibilities Manage the day-to-day administration and smooth running of the Nairobi office. Receive and professionally attend to visitors, clients, suppliers, and other stakeholders. Manage incoming calls, emails, correspondence, and general office communication. Coordinate office supplies, stationery, kitchen requirements, and other administrative needs. Maintain proper physical and digital filing of invoices, permits, correspondence, and other company documents. Support the Operations team with order documentation, export records, schedules, and other administrative requirements. Coordinate meetings, appointments, boardroom arrangements, and visits by international buyers and suppliers. Liaise with suppliers and service providers on office-related requirements and follow up on deliveries and services. Maintain accurate office records and ensure documents are readily accessible when required. Support coordination between the Nairobi office, farm, and other internal teams. Assist with basic administrative and operational reporting as required. Ensure the office remains organised, professional, and adequately equipped for daily operations. Perform any other administrative duties assigned by management. Requirements & Qualifications Diploma or Degree in Office Administration, Secretarial Studies, Business Administration, Public Relations, or a related field. Minimum 3 years’ experience in administration, reception, or office coordination. Experience in a flower farm, agricultural, logistics, export, or related environment will be an added advantage. Proficiency in Microsoft Word, Excel, Outlook/email, and other office applications. Excellent communication and telephone etiquette. Strong organisational and record-keeping skills. Professional, presentable, and customer-focused. Ability to multitask, work independently, and manage a busy office environment. High level of professionalism, confidentiality, and attention to detail. Operations Assistant – Floriculture Key Responsibilities Support the Operations Manager with day-to-day logistics and export activities. Deliver, collect, verify, and process export documentation at JKIA, customs offices, airlines, banks, and other relevant locations. Travel to the farm when required to verify packing sheets, dispatch documentation, and resolve operational discrepancies. Track and update flight details, Airway Bills (AWBs), KEPHIS certificates, and other export documentation. Support coordination of flower dispatches from the farm to the airport. Assist in monitoring cold-chain processes and verify temperature records during transit. Follow up with airlines, clearing agents, transporters, and other logistics partners as directed. Maintain accurate records of operational activities, shipments, and documentation. Handle operational errands and urgent deliveries using company vehicles or motorcycles. Escalate delays, documentation issues, or other operational challenges to the Operations Manager promptly. Perform other operational duties as assigned by management. Requirements & Qualifications Diploma or Certificate in Logistics, Supply Chain, Clearing & Forwarding, Agriculture, or a related field. At least 3 years of experience in logistics, flower farm operations, air freight, perishables, or a related operational environment. Previous experience supporting export or airport cargo operations is an added advantage. Valid Kenyan motorcycle riding licence is mandatory. Valid Kenyan driving licence is an added advantage. Good knowledge of Nairobi, JKIA, and surrounding areas. Good understanding of documentation and record-keeping. Strong attention to detail and ability to track multiple activities accurately. Ability to work under pressure and respond quickly to operational needs. Willingness to travel frequently between the office, farm, and airport. Core Competencies Strong coordination and follow-through Attention to detail and accuracy Proactive and hands-on approach Good communication and interpersonal skills Ability to work independently with minimal supervision Reliability and accountability Ability to work in a fast-paced operational environment Finance and Accounts Manager Key Responsibilities Manage the full accounting function, including Accounts Receivable, Accounts Payable, General Ledger, reconciliations, and financial records. Prepare and issue invoices to export clients and manage receivables from growers and international customers. Manage supplier accounts, payments, reconciliations, and related financial documentation. Monitor cash flow, prepare cash flow forecasts, and ensure adequate funds are available for operational requirements. Reconcile air freight, clearing, forwarding, logistics, and other export-related costs and monitor cost efficiency. Manage payroll processing, including payments for casual and other employees. Prepare monthly management accounts, financial reports, budgets, and variance analysis. Ensure compliance with KRA requirements, including VAT, withholding tax, PAYE, and other applicable statutory obligations. Maintain accurate records for export transactions and ensure compliance with relevant tax and financial regulations. Coordinate internal and external audits and ensure all required financial documentation is readily available. Work closely with the Farm, Operations, Procurement, and Management teams to ensure effective financial planning and control. Provide financial insights and recommendations to management to support business decisions and cost management. Requirements & Qualifications Bachelor’s degree in Accounting, Finance, Commerce, or a related field. CPA (K) qualification is mandatory. Minimum 4 years’ experience in finance and accounting, preferably within the flower export, floriculture, air cargo, or export trading industry. Proven experience handling export invoicing, receivables, payables, cash flow, and general ledger functions. Strong knowledge of KRA taxation and statutory compliance. Experience managing supplier and international client accounts. Proficiency in accounting systems such as QuickBooks, Sage, or similar platforms. Advanced Microsoft Excel skills with strong analytical and reporting capabilities. Core Competencies Strong financial management and accounting skills. High attention to detail and accuracy. Strong understanding of export finance and compliance. Excellent analytical and problem-solving abilities. High integrity and confidentiality. Strong organisational and stakeholder management skills. Ability to work independently and meet strict deadlines. Commercially aware and proactive approach to financial control. Operations Manager – Floriculture Key Responsibilities Export Planning & Forecasting Work closely with the Farm Manager to obtain projected flower production and export volumes. Develop export forecasts based on farm production, buyer requirements, orders, and market demand. Understand buyer requirements and translate them into practical production and export plans. Monitor available flower volumes, quality, specifications, and readiness for export. Maintain regular communication with international buyers following communication and direction from the COO. Coordinate closely with the farm to ensure production plans are aligned with confirmed and anticipated orders. Logistics & Export Operations Manage end-to-end logistics of flowers from the farm to the airport and onward to international destinations. Coordinate clearing, forwarding, transportation, cold-chain logistics, and airport cargo handling. Work closely with airlines, cargo handlers, clearing agents, transporters, and other logistics partners to ensure timely dispatch. Monitor airline schedules, cargo capacity, flight changes, and potential disruptions that may affect exports. Ensure flowers are handled and transported within the required timelines and conditions. Identify and resolve logistical challenges that may affect export schedules or product quality. Airport Cargo & Export Documentation Coordinate flower deliveries and cargo operations at Jomo Kenyatta International Airport (JKIA). Manage and verify export documentation, including Airway Bills (AWBs) and related shipping documentation. Ensure export documentation is accurate, complete, and available within required timelines. Liaise with clearing and forwarding agents and relevant airport stakeholders. Ensure compliance with applicable export, customs, cargo handling, and aviation requirements. Maintain proper records of shipments, documentation, and export transactions. Farm & Operational Coordination Maintain close visibility of activities at the farm and ensure operational issues affecting exports are identified early. Coordinate with the Farm Manager on production, harvesting, packing, dispatch readiness, and projected export volumes. Monitor the availability of flowers against buyer orders and export forecasts. Coordinate operational purchases and requirements with the relevant teams. Ensure timely communication between the farm, Nairobi office, logistics partners, and management. Conduct regular farm visits to monitor operations and resolve emerging issues. Stakeholder & Buyer Coordination Maintain professional relationships with international buyers, logistics partners, clearing agents, airlines, and other operational stakeholders. Follow up on buyer requirements and ensure they are communicated accurately to the relevant teams. Coordinate with Finance and Accounts on payments, logistics costs, purchases, and other operational requirements. Work closely with the COO and Managing Director on operational priorities and export planning. Provide management with regular updates on production, export volumes, shipments, logistics challenges, and operational performance. Office & Administrative Operations Oversee the smooth day-to-day running of the Nairobi office from an operational perspective. Maintain accurate operational records, shipment files, buyer information, forecasts, and logistics documentation. Coordinate internal communication between the Nairobi office and farm. Support basic employee coordination and ensure operational teams have the resources required to perform effectively. Assist management with operational reporting and other duties as assigned. Requirements & Qualifications Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, Agribusiness, or a related field. Minimum 5 years of relevant experience in floriculture, flower exports, logistics, supply chain, or agricultural export operations. Proven experience coordinating flower exports and airport cargo operations. Good understanding of cold-chain logistics and perishable goods handling. Experience working with international buyers, airlines, clearing agents, freight forwarders, and logistics providers. Strong knowledge of export documentation, including Airway Bills and customs/clearing documentation. Good understanding of the Kenyan flower export ecosystem and relevant regulatory requirements. Strong forecasting, planning, coordination, and problem-solving skills. Excellent communication and stakeholder management abilities. Ability to work under tight timelines and manage time-sensitive export operations. Willingness to travel regularly between the Nairobi office, farm, airport, and other operational locations. Core Competencies Strong operations and logistics management Export planning and forecasting Floriculture and perishable goods knowledge Buyer and stakeholder relationship management Strong attention to detail and documentation Problem-solving and decision-making Excellent communication and coordination Ability to work under pressure and meet strict deadlines Proactive and hands-on approach to operations High level of integrity, accountability, and professionalism Don't Keep Share!: WhatsApp Tweet

10 days ago

Administrator/receptionist At Bridge Talent Management

Bridge Talent Management

Nairobi, kenya

full-time

Job Purpose Our client, a growing floriculture business, is seeking an Administrator & Receptionist that will be responsible for the smooth day-to-day running of the Nairobi office, providing professional front-office support while coordinating general administration, office supplies, documentation, communication, and operational support. The role requires a highly organised, presentable, and proactive individual who can effectively coordinate multiple office activities and serve as the first point of contact for clients, suppliers, visitors, and other stakeholders. Key Responsibilities Manage the day-to-day administration and smooth running of the Nairobi office. Receive and professionally attend to visitors, clients, suppliers, and other stakeholders. Manage incoming calls, emails, correspondence, and general office communication. Coordinate office supplies, stationery, kitchen requirements, and other administrative needs. Maintain proper physical and digital filing of invoices, permits, correspondence, and other company documents. Support the Operations team with order documentation, export records, schedules, and other administrative requirements. Coordinate meetings, appointments, boardroom arrangements, and visits by international buyers and suppliers. Liaise with suppliers and service providers on office-related requirements and follow up on deliveries and services. Maintain accurate office records and ensure documents are readily accessible when required. Support coordination between the Nairobi office, farm, and other internal teams. Assist with basic administrative and operational reporting as required. Ensure the office remains organised, professional, and adequately equipped for daily operations. Perform any other administrative duties assigned by management. Requirements & Qualifications Diploma or Degree in Office Administration, Secretarial Studies, Business Administration, Public Relations, or a related field. Minimum 3 years' experience in administration, reception, or office coordination. Experience in a flower farm, agricultural, logistics, export, or related environment will be an added advantage. Proficiency in Microsoft Word, Excel, Outlook/email, and other office applications. Excellent communication and telephone etiquette. Strong organisational and record-keeping skills. Professional, presentable, and customer-focused. Ability to multitask, work independently, and manage a busy office environment. High level of professionalism, confidentiality, and attention to detail.

10 days ago