The primary role of the QC / Specialist / Technician – Packaging is execution of general or specialist analyses, the interpretation thereof and the resolution of problem identified by the analyses. In addition the quality control specialist facilitates problem-solving sessions, coaches and mentors people and carries out quality audits. Key Duties & Responsibilities Performing Analysis Carries out relevant analyses when appropriate. Reviews analysis schedules daily and completes required analysis indicated. Ensures that information is recorded on the Infinity systems (or on Excel if Infinity is not yet implemented) and performs trend analysis on data to identify problems. Interpreting Results Reviews results of analysis daily to identify problems. Interacts with lab technicians, production management and operating team on a daily or ad hoc basis to communicate results and highlight problems. Ensures that where problems have been highlighted a resolution has been identified. Completes required reports and communicates findings at feedback meetings. Problem Solving Reacts to results of analysis carried out, specific requests or out of control triggers to undertake problem solving using the correct and appropriate techniques. Ensures that correct problem solving techniques are used, an action plan to resolve the problem is developed and gaps are recorded on a gap list. Calls in specialist resources if needed to assist in problem solving Verifies that corrective action has been implemented and that the problem has been resolved. Ensures that the appropriate manuals and work instructions have been updated to prevent recurrence of the problem. Problem Solving Facilitation Reacts to triggers or specific requests to undertake facilitation of problem solving sessions. Interacts with production management, QC manager, laboratory technicians and operations teams to ensure appropriate people are involved in problem solving sessions. Applies the appropriate and correct techniques, such as FFA, to facilitate problem-solving session. Ensures that an action plan to resolve the problem is developed, responsibilities are assigned and gaps are recorded on a gap list. Verifies that corrective action has been implemented and that the problem has been resolved. Coaching Participates in training needs analyses and quality audits to identify teams and individuals requiring coaching. Completes CAP assessments for quality as required. Interacts with lab technicians, production and operational teams on an ongoing basis to identify coaching needs. On an ongoing or ad hoc basis coaches lab technicians and production teams on quality and quality analysis. Auditing Reviews regularly the auditing schedule to identify the monthly, quarterly or ad hoc quality audits required. Interacts with lab technicians, production and operational teams to obtain required information for quality audit. Completes the audit reports and provides feedback to the QC manager and findings at feedback meetings. Maintenance Carry out required maintenance as per instrumentation maintenance schedule. Apply problem-solving techniques to DO Equipment to determine maintenance problems or issues. Requests specialist assistance where appropriate Verifies that maintenance has been carried out correctly and that equipment is functioning properly. Skills, Experience & Education Education B. Sc. Degree in Food Science and Technology, Laboratory science or related field Experience Minimum 3 years in Food Processing Plant. Good process knowledge, preferably in a bottling environment Experience in a quality control environment is an advantage Skills Result and Execution Driven Decisive and Risk Pragmatic Resilient and energetic Customer focused Apply Organisation Understanding to drive a Quality Culture Understanding Manufacturing Process Understanding SC Ways principals and practices Apply knowledge of Quality management Systems Apply knowledge of Infinity and Achiever systems