Design, compile and optimize the Standard Operating Procedures (SOPs) for the last-mile delivery process at sites.
Conduct regular internal audits on sites to ensure on-site compliance with safety and operational standards.
Track and analyze key performance indicators (KPIs), including pickup rate, delivery SLA, lost rate, damage rate, service quality, operational errors and other metrics, and drive continuous KPI improvement.
Lead investigations into major service incidents, shipment loss and damage cases, and develop and implement Corrective and Preventive Actions (CAPA).
Assist in organizing quality-related training for site staff, to improve their awareness level and exam pass rate.
Qualifications & Requirements
Bachelor's Degree in Logistics, Supply Chain Management, Computer Science or other related fields is preferred.
5 - 7 years of working experience in quality control or operations management within the logistics, courier or express freight industry.
Hands-on working experience with established local logistics or courier companies in Nigeria is required.
Proficient in data analysis tools (Excel, Power BI) or logistics ERP systems; familiar with relevant regulations governing the logistics industry in Nigeria.
Have hands-on experience in drafting operational SOPs and conducting internal audits.
Keen insight to drive transformation within a fast-paced business environment; outstanding problem-solving skills with meticulous and rigorous work style.