Quality Control & Standardisation Lead At Pan Atlantic University

Role Overview

• The Quality Control & Standardisation Lead is responsible for developing, implementing, and managing quality assurance frameworks across both delivery modalities of the NiWEMA programme: the LMS-based online cohort stream (300,000 participants) and the physical training stream delivered by EDC and implementing partners (450,000 participants).
• Ensuring consistent quality at this scale, across two fundamentally different delivery environments, is one of the most operationally complex challenges of the programme.
• The role holder develops quality standards for each modality, monitors delivery against those standards, builds facilitator and trainer capacity, and drives continuous improvement across the full programme.

Key Responsibilities

• Design and implement separate but complementary quality assurance frameworks for the LMS-based online delivery stream and the physical training delivery stream, establishing clear standards, tools, and monitoring protocols for each.
• For the online stream: monitor LMS engagement data, cohort completion rates, facilitator activity, and participant experience; identifying quality gaps and triggering corrective action.
• For the physical stream: develop training quality standards, observation protocols, trainer assessment tools, and venue compliance checklists applicable to both EDC-delivered and implementing partner-delivered sessions.
• Lead regular quality audits across both streams, including remote monitoring of online cohorts and periodic field observation visits to physical training sites.
• Design and deliver facilitator and trainer induction, training, and ongoing capacity building for both online facilitators and physical trainers, ensuring consistent delivery standards regardless of modality or delivery agent.
• Develop and maintain all programme standards documentation including online facilitator handbooks, physical trainer guides, cluster training standards, and content quality benchmarks.
• Monitor quality outcomes for both individual and cluster-based participation models, identifying any differences in quality or experience between the two approaches.
• Work with the LMS administrator to ensure the platform is configured to support quality monitoring and data capture for the online stream.
• Work with the implementing partner management function to ensure quality standards are embedded in partner agreements and monitored throughout partner delivery.
• Report on quality indicators across both streams to the Project Director, identifying risks and recommending corrective actions.
• Champion continuous improvement and ensure quality standards are gender-responsive and appropriate for young women micro-entrepreneurs across all sectors and delivery contexts.
• Any other related task on the engagement.

Qualifications & Experience

• Bachelor's Degree in Education, Social Sciences, Business Administration, or a related field.
• Master's degree is an added advantage.
• 6 - 8 years' experience in quality assurance, programme monitoring, curriculum delivery, or learning and development.
• Demonstrated experience designing quality frameworks for both online/digital and physical/field-based programme delivery.
• Experience with large-scale training programmes delivered through a network of implementing partners or trainers.
• Strong analytical skills and comfort with data-driven performance management.
• Field experience conducting training quality assessments or observations is required.

Key Competencies:

• Dual-modality quality assurance system design
• Implementing partner quality management
• Data analysis and performance monitoring
• Facilitator and trainer capacity building
• Continuous improvement and standards development.