The Intern will support the inspection and verification of customer orders before dispatch, ensuring that products meet quality standards, order details are accurate, and packages are properly prepared for delivery. The intern will help manage increased order volumes, maintain fulfilment efficiency, and deliver a positive customer experience throughout the peak sales season.
Key Responsibilities
Order Verification: Confirm that items selected for fulfilment match customer orders in terms of product, quantity, size, color, and other applicable variants.
Product Inspection: Examine items for visible defects, damage, stains, missing components, or other quality concerns before packaging.
Packaging and Labelling: Ensure products are properly packaged, securely sealed, and appropriately labelled for delivery or collection.
Documentation Checks: Verify order invoices, delivery labels, and other relevant order details for accuracy before dispatch.
Quality Issue Reporting: Identify and promptly report discrepancies, damaged items, incorrect products, and other concerns to the supervisor for resolution.
Fulfilment Support: Assist with sorting, organizing, and preparing orders for dispatch or customer collection in line with established procedures.
Team Collaboration: Work closely with the E-commerce, Customer Service, and Sales teams to support smooth order processing and timely fulfilment.
Process Compliance: Follow the approved quality control checklist and fulfilment procedures to maintain consistency and accuracy.
Peak-Period Support: Assist with additional fulfilment activities as required to manage increased order volumes during Black Friday and Christmas sales.
Requirements
A minimum of an OND, Degree is an added advantage.
Strong attention to detail and the ability to identify inconsistencies or product defects.
Good organizational and time-management skills.
Ability to follow instructions, checklists, and standard operating procedures accurately.
Good communication and teamwork skills.
Ability to work efficiently in a fast-paced environment with high order volumes.
Reliability, punctuality, and a strong sense of responsibility.
Previous experience in quality control, inventory management, order fulfilment, warehousing, or logistics operations is an advantage but not mandatory.