Job Purpose
Swiftaxis Limited is seeking a proactive, analytical and results-driven Quality Assurance Officer to strengthen quality management, compliance and continuous improvement across the organisation. The successful candidate will ensure that processes, products and services consistently meet established standards, customer expectations and regulatory requirements.
Key Responsibilities
Develop, implement and monitor quality assurance systems, standards and procedures.
Conduct quality audits, inspections and process reviews to identify gaps and non-conformities.
Investigate quality issues, determine root causes and coordinate corrective and preventive actions (CAPA).
Monitor operational performance and recommend practical improvements to enhance efficiency and service quality.
Maintain accurate quality records, reports and documentation.
Support compliance with applicable laws, regulations, company policies and quality standards.
Monitor customer complaints and coordinate timely corrective action.
Provide quality awareness training and guidance to staff.
Track quality indicators and prepare regular reports for management.
Promote a strong culture of accountability, continuous improvement and customer satisfaction.