Manufacturing

Quality Assurance Specialist

MiWay Insurance Limited·All, south-africa·Full Time·Contract
ManufacturingFull TimeContract
-

What will you do?

  • The Quality Assurance Specialist will be responsible for monitoring sales and client services departments. The QA Specialist will be required to report on various areas of non-compliance, compliance, trends analysis. Documents quality issues and performance measures for management review.
  • Provides information to assist in the feedback and formal education process of sales agents

Minimum Qualification Required

  • Grade 12/Standard 10/NQF 4
  • Tertiary Qualification/ NQF 5
  • Financial Services Board Regulatory Exams (RE5)
  • FAIS credits/ Full Insurance Qualifications (Depending on DOFA)

Minimum Experience

  • Minimum of 2 years' experience in the short-term insurance industry
  • IPA System
  • TIA/ MIA System experience
  • Genesis Cloud System
  • Minimum of 2 years' experience in a QA Agent role
  • Call miner
  • Business Insurance and Personal Insurance experience advantageous

Deliverables include, but will not be limited to

  • Ensure that monthly targets are met.
  • Ensure that QA Audits are being conducted consistently and in accordance with the QA Scorecard and Internal Processes.
  • Ensure accurate reporting to Team Leader and stakeholders regarding quality
  • Ensure that corrections are reported where errors have been identified and communicate

Competencies Required

  • Advanced computer literacy
  • Must be highly proficient in dealing with stakeholders and staff
  • Excellent verbal and written communication skills
  • Self-motivated
  • Problem solving skills and solution oriented.
  • Flexibility
  • Ability to multi-task and cope under pressure.
  • Commitment to personal and team goals
  • Ability to apply business rules and processes.
  • Team Player
  • Excellent administrative skills
  • Ability to plan and manage time efficiently
  • Results oriented
  • Self-disciplined & Self-motivated and desire to excel
  • Analytical and organized
  • Attention to detail

Knowledge and Skills

  • Call monitoring and assessments and leads support activities(i.e. campaigns)
  • Documents feedback for coaching and developing agents
  • Process management and standards alignment
  • Leads queries, investigations and complaints

DEADLINE TO APPLY: 20 November 2026

Key skills

MatricNational Diploma

At a glance

Company

MiWay Insurance Limited

Location

All, south-africa

Employment

Full Time

Experience

Valid until

Not specified

Created

November 10, 2026

More opportunities

Similar roles you might like

Senior Video Editor

Xperteez Technology

Remote, south-africa

Contractor

Type: contract Location: remote Interview: Required Interview language: English About this role In this hourly, remote contractor role, you will work as a Senior Video Editing Quality Assurance Specialist to review and evaluate AI-generated and human-edited video content, ensuring professional post-production quality, technical accuracy, visual consistency, and adherence to project-specific guidelines. You will assess video outputs for editing quality, pacing, continuity, transitions, color grading, audio synchronization, storytelling, technical specifications, and overall production standards. You will identify editing errors, provide precise written feedback, compare multiple video outputs, and help establish consistent quality expectations across video editing and AI training projects. This role is a fast-growing AI Data Services company and subsidiary of SuperAnnotate, delivering training data for many of the world’s largest AI companies and foundation-model labs. Your professional video editing expertise will directly help improve the world’s premier AI models by making their video understanding, editing, and generation capabilities more accurate, consistent, and aligned with professional production standards. Skills & technologies English English AI Training AI Training Video Editing Video Editing DaVinci Resolve DaVinci Resolve Post-Production Post-Production Video Quality Assurance Video Quality Assurance Adobe Premiere Pro Adobe Premiere Pro Color Grading Color Grading Non-Linear Editing Non-Linear Editing Continuity Continuity Audio Synchronization Audio Synchronization Portfolio requirement Mandatory: As a part of selection process, applicants must ready to provide a working link to a professional video demo reel or portfolio that can be accessed by the SuperAnnotate team. The portfolio should demonstrate professional editing capabilities, preferably including commercial, broadcast, film, television, or advanced digital video projects. Your profile 5+ years of professional video editing experience in film, television, broadcast, advertising, commercial production, digital media, or related post-production environments. English proficiency at C1–C2 level to understand complex project guidelines, communicate technical feedback, and provide detailed written evaluations in English. Advanced proficiency in at least two non-linear editing (NLE) systems, with Adobe Premiere Pro and DaVinci Resolve strongly preferred. Experience with Avid Media Composer or Final Cut Pro is also valuable. Previous experience as a Lead Editor, Senior Video Editor, Post-Production Supervisor, QC Coordinator, or in a comparable quality-focused production role. A shareable professional video demo reel or portfolio is mandatory, and must be accessible to the SuperAnnotate team for evaluation. Deep understanding of editing fundamentals, including pacing, continuity, shot selection, narrative structure, transitions, visual composition, and storytelling. Strong knowledge of video technical standards, including frame rates, resolutions, codecs, containers, aspect ratios, color spaces, export settings, and broadcast/digital delivery specifications. Experience with color correction, color grading, audio editing, synchronization, sound mixing, subtitles, captions, and motion graphics. Ability to identify subtle editing defects, including jump cuts, continuity errors, dropped frames, audio drift, inconsistent color, compression artifacts, inappropriate transitions, and technical delivery issues. Strong analytical judgment and attention to detail, with the ability to explain why an edit does or does not meet professional standards. Experience reviewing other editors' work, providing structured feedback, conducting technical QC, or supervising post-production workflows. Reliable, self-directed, and able to maintain consistent quality in an hourly, remote contractor environment across time zones. Prior experience with AI-generated video evaluation, AI data training, video annotation, multimedia QA, or rubric-based evaluation is a strong plus. Key responsibilities Evaluate video editing quality: Review edited and AI-generated video content for pacing, continuity, transitions, storytelling, visual consistency, audio quality, and professional production standards. Perform technical quality assurance: Identify frame-rate inconsistencies, dropped frames, codec issues, color mismatches, synchronization problems, compression artifacts, and export-related defects. Optimize AI video performance: Evaluate and compare AI-generated video outputs, identifying visual artifacts, temporal inconsistencies, unnatural motion, continuity problems, and editing-quality issues. Develop AI training content: Create expert-level editing scenarios, reference examples, quality assessments, and structured feedback that reflect real-world post-production standards. Ensure production consistency: Evaluate adherence to creative briefs, editing instructions, style guides, technical specifications, and project-specific rubrics. Provide expert feedback: Clearly document video editing errors, explain their impact, and recommend appropriate corrections using professional editing terminology. Support quality calibration: Help establish consistent evaluation standards across editors, reviewers, and video quality assessment workflows. Maintain professional standards: Ensure reviewed content meets expectations for visual storytelling, technical delivery, audio-visual coherence, and overall production quality. Originally posted on Himalayas

10 days ago