At HRD Solutions, we provide performance focused support to businesses in the areas of business strategy, organizational design and Human Resource Consulting.
We are recruiting to fill the position below: Job Title: Quality Assurance Officer - Cafeteria Services
Location: Lagos Employment Type: Full-Time Department: Services Reports To: Cafeteria Manager
Job Summary
The Quality Assurance Officer is responsible for ensuring all food products, kitchen operations, and cafeteria services meet established quality, safety, hygiene, and regulatory standards.
The role involves monitoring food preparation, conducting inspections and audits, implementing quality control procedures, and driving continuous improvement to ensure a safe and satisfactory dining experience.
Key Responsibilities Quality Management:
Develop, implement, and monitor QA procedures and standards for cafeteria operations.
Ensure all food meets quality, nutritional, and presentation standards and complies with SOPs.
Food Safety & Hygiene Compliance:
Ensure strict adherence to food safety, sanitation, and hygiene regulations.
Inspect kitchens, storage areas, and service counters; monitor handling, storage, and transportation.
Verify compliance with HACCP, GMP, and other food safety requirements; implement corrective actions.
Audits, Monitoring & Testing:
Perform routine internal audits and prepare reports with improvement recommendations.
Coordinate regulatory inspections and monitor corrective/preventive actions.
Assess food quality (appearance, taste, freshness, portion, temperature, shelf-life) and track incidents, complaints, and quality issues.
Training & Documentation:
Train staff on food safety, hygiene, and quality standards; organize awareness programs.
Maintain accurate QA records, inspection reports, and audit documentation; prepare periodic compliance reports.
Customer Satisfaction & Continuous Improvement:
Monitor feedback, investigate complaints, and recommend solutions to improve dining experience.
Identify opportunities to improve food quality, efficiency, and safety; participate in menu reviews and benchmark against industry best practices.
KPIs
Compliance rate with safety standards, timely resolution of audit findings, customer satisfaction scores, reduction in safety incidents/complaints, staff compliance, accuracy of reports, and successful regulatory inspections.
Qualifications & Experience
Education: Bachelor's Degree or HND in Food Science, Food Technology, Nutrition, Hospitality Management, Quality Management, or related field.
Experience: 5-7 years in quality assurance, food safety, catering, hospitality, or institutional food management.
Experience in educational institutions, hotels, hospitals, or large-scale catering is an advantage.
Required Skills:
Food safety & hygiene regulations, HACCP & GMP knowledge, inspection & auditing, report writing, analytical & problem-solving, attention to detail, excellent communication & training ability, MS Office proficiency, high ethical standards.
Salary N250,000 - N300,000 monthly.