Our client is seeking an experienced and detail-oriented Property Administration Supervisor to oversee billing, collections, and property administration functions across a portfolio of commercial and industrial properties.
The successful candidate will be responsible for supervising the administrative team, ensuring accurate financial processing, maintaining strong tenant relationships, and meeting collection targets.
In addition to supervisory responsibilities, the candidate will independently manage a portfolio of properties, overseeing all administrative functions from lease onboarding to accounts payable, receivable, and cashbook reconciliations.
Key Responsibilities
Billing & Financial Administration
Supervise and streamline tenant billing and collections processes.
Oversee month-end billing procedures and ensure accurate financial reporting.
Upload and reconcile tenant charges in MDA and accounting systems.
Ensure accurate and timely invoicing, including third-party billing platforms.
Perform weekly and monthly ledger reconciliations and debtors' age analysis.
Manage billing disputes, payment discrepancies, and escalations.
Monitor outstanding balances and implement effective collection strategies.
Prepare weekly and monthly collection reports for management.
Property & Tenant Administration
Manage a designated property portfolio, including lease administration and tenant onboarding.
Oversee rental billing, receipts, refunds, and tenant collections.
Manage accounts payable, accounts receivable, and cashbook reconciliations.
Maintain accurate tenant records and financial documentation.
Build and maintain strong relationships with tenants, facility managers, and property operations teams.
Resolve tenant queries professionally and efficiently.
Team Supervision & Compliance
Supervise, train, and support the property administration team.
Monitor team performance against departmental targets and collection metrics.
Ensure compliance with company policies, procedures, and quality standards.
Identify opportunities to improve administrative processes and operational efficiency.
Assist with accounts receivable projects and departmental initiatives.
Key Skills & Competencies
Strong leadership and team management skills.
Excellent communication and interpersonal abilities.
Property and tenant relationship management.
Financial administration and reconciliation skills.
Strong planning, organisational, and time management abilities.
Analytical thinking and problem-solving skills.
High attention to detail and accuracy.
Ability to work under pressure and meet strict deadlines.
Customer-focused approach with strong conflict-resolution skills.
Requirements
Grade 12 (Matric).
Relevant qualification in Property Management or a related field advantageous.
Minimum 2 - 3 years' experience in property administration or a similar role.
Property industry and utilities administration experience essential.
Previous supervisory or junior management experience required.
Intermediate Microsoft Excel proficiency.
Strong customer service and tenant management experience.