OVERVIEWWe are recruiting on behalf of our client for a Property Administration Assistant. Our client is a UK-based property management business seeking a reliable, English-speaking remote professional to support their day-to-day tenant and administrative operations. This is a fully remote position requiring consistent availability during UK business hours (GMT/BST).The successful candidate will play a key supporting role in keeping tenant processes running smoothly, from initiating referencing checks through to managing documentation and handling maintenance-related queries. This is a straightforward but important role suited to someone who is organised, communicates clearly, and takes ownership of their responsibilities.
KEY RESPONSIBILITIES
Initiate and follow up on tenant referencing checks in line with client procedures
Upload, organise, and maintain documents accurately within the client's property management system
Send tenancy-related documents to tenants for electronic signature and track completion
Answer inbound maintenance calls, log queries, and route them to the appropriate parties
Liaise professionally with tenants via phone and email on routine administrative matters
Provide general administrative support to the property management team as required
Ensure all records and documentation are kept up to date and filed correctly
REQUIREMENTS
Matric (Grade 12) as a minimum qualification; a National Diploma or relevant NQF Level 6 qualification will be advantageous
Excellent written and spoken English, with a clear and professional telephone manner
Solid computer literacy, including experience with cloud-based document management or CRM systems
Reliable fibre internet connection and a suitable, quiet home working environment
Ability to work consistently during UK business hours (GMT/BST)
Prior experience in an administrative, customer service, or property-related role
PREFERRED EXPERIENCE
Experience working with a UK, US, or other international client in a remote capacity
Familiarity with property management software or electronic signature platforms such as DocuSign or similar
Background in property administration, lettings support, or tenant-facing customer service
Experience handling inbound calls and managing queries in a professional setting
KEY COMPETENCIES
Strong communication skills
High attention to detail
Strong organisational skills
Ability to work independently
Professionalism and reliability
Originally posted on Himalayas