Job Summary:

To ensure operational effectiveness and client satisfaction through the management of company projects from brief to completion.

Key Responsibilities and Deliverables:

Project Management

Receive client briefs and determine implementation steps
Prepare and present compelling project proposal for sign off with client and management
Meet with relevant stakeholders to project plan
Ensure project deadlines are met
Liaise with stakeholders on a regular basis to ensure satisfaction during live phase
Delegate project responsibilities to team members
Create monitoring controls to determine project delivery success criteria
Ensure client feedback is obtained through the Client Feedback Questionnaire
Make changes where necessary for future project based on client feedback

Profitability

Draft project budgets using previous data as well as client brief information
Submit budget to client for review and approval
Analyse actual costs incurred during a project and ensure cost effectiveness where appropriate
Take appropriate action to ensure adherence to expense budgets and avoid over expenditure
Prepare and compile budget reports where applicable
Seek new ways to improve efficiency and increase profits
Manage company/client assets/equipment/promotional material
Ensure business unit compliance to resource policies and procedures

Client/Customer Satisfaction

Contribute toward a service orientated culture
Determine client objectives and needs
Ensure operational execution of client specific objectives through human and company resources
Determine current service levels through communication with clients
Determine service level impacts on business unit's service offering and agreements
Ensure strategic measurement criteria are implemented through people and technology
Receive and record client queries and complaints
Solve client queries and complaints
Keep abreast of developments in the industry
Make recommendation to improve service delivery
Analyse trends and client and competitor developments and communicate insights to relevant stakeholders
Ensure service best practice is developed and improved within business unit

Stakeholder Management

Identify, build, maintain strong relationships with suppliers, clients and internal stakeholders
Timeously identify challenges and ensure resolution - keep track of supplier progress
Attend regular meetings to update relevant stakeholders on project status
Negotiate and manage expectations and manage effective flow of information
Encourage continuous research opportunities and cross sell to other possible research opportunities
Project Team Coordination
Plan optimal distribution of work
Interpret and communicate work procedures and company policies to project teams
Delegate responsibility and authority
Monitor and control work standards of project teams
Set deadlines for specific projects and special tasks
Define performance objectives and goals with project teams
Identify employee training needs

Job Requirements

Minimum Qualifications: Diploma or Degree/NQF level 7
Minimum Experience: 6-8 years project management experience FMCG exposure advantageous

Knowledge, Skills & Abilities: Communication skills (verbal & written)

Project Manager

Key skills