4+ years in project management, with at least 2 years delivering technology projects with external vendors
Working understanding of APIs. You can test API and compare and document its answer.
Process-minded. You naturally turn messy work into clear steps, templates and standard cycles
A track record of shipping. Be ready to walk us through 2 projects you took from kickoff to live - what went wrong and what you did about it
Relentless, structured follow-up. Comfortable chasing vendors and senior colleagues without damaging the relationship
Curious and creative. You bring ideas, not just execute tasks
Clear, short written updates
Comfortable with data: Excel, reading dashboards, basic analysis
Strong plus
Contact center or BPO operations experience - you know how a queue works and what AHT, containment and handover mean
Sales or Customer Journey mapping experience
Experience with conversational AI, voicebots, chatbots or IVR
Contact center platforms (Webitel, Genesys, Five9 or similar)
Customer engagement or marketing automation platforms (MoEngage, CleverTap, Braze or similar)
Fintech, lending or financial services in Kenya or East Africa
Experience setting up a project tracking tool (Jira, Asana, Monday or similar)
How we work
Fast lane. We launch early, test in weeks not months and fix things the same week. Priorities move quickly - you enjoy the pace, not just cope with it.
Ship, then improve. A 60% solution every agent uses beats a 95% solution nobody opens.
Operations first. If it does not work on a busy Monday in the call center, it does not work.
Customers first. Our clients are boda boda riders and small business owners. Automation must hand over to a human smoothly, not trap them.