The Program Manager is responsible for leading the endtoend delivery of complex, crossfunctional programmes within Lesaka's BPMO.
This role ensures that all programme outcomes are aligned to organisational strategy, robust governance, and measurable business and customer value - while building and sustaining a highperforming project management capability.
The role carries accountability for programme execution, benefits realisation, governance discipline, risk management, and people leadership across multiple concurrent initiatives.
Primary Focus
To plan, govern, and deliver multiworkstream programmes that realise approved business cases, manage interdependencies across teams and entities, and embed disciplined portfolio delivery standards across the organisation.
Key Responsibility Areas & Associated Tasks
Programme Delivery Excellence
Lead full lifecycle programme delivery from initiation through closure
Develop and maintain integrated programme plans covering scope, timelines, resources, risks, and dependencies
Coordinate delivery across multiple concurrent project workstreams
Manage scope change through formal changecontrol processes
Ensure alignment between Agile sprint execution and BPMO milestone governance
Governance & Control Frameworks
Establish and operate programme governance structures (SteerCos, working groups, escalation pathways)
Produce accurate, timely programme status reports and executive steering packs
Manage stagegate reviews and ensure auditready documentation throughout delivery
Ensure adherence to BPMO standards, policies, and quality controls
Risk, Dependency & RAID Management
Maintain a live programmelevel RAID log (Risks, Assumptions, Issues, Dependencies)
Proactively identify and resolve crossentity dependencies
Facilitate regular risk reviews and escalate material risks with mitigation plans
Ensure no surprise escalations through disciplined risk management
Stakeholder Alignment & Engagement
Engage and manage senior stakeholders across business units, technology, and delivery partners
Prepare and present programme updates and decision papers to Executive and Exco forums
Facilitate programme workshops, working sessions, and crossfunctional forums
Partner with Change Leads to align delivery, communication, and adoption plans
Business Value & Benefits Realisation
Maintain programme benefits registers aligned to approved business cases
Track benefits realisation across stagegates and postimplementation
Identify benefits at risk and implement corrective actions
Conduct postimplementation benefits reviews
Standards & Continuous Improvement
Apply BPMO standards consistently across all programme artefacts
Conduct postimplementation reviews and embed lessons learned
Contribute to PM Academy initiatives and communities of practice
Recommend improvements to tools, templates, and governance processes
People Leadership & Capability Development
Coach Project Managers on delivery, governance, and stakeholder management
Manage team capacity planning and escalate constraints proactively
Drive performance, engagement, and professional development
Key Competencies Required
Strong programme planning and structuring capability
Resultsdriven execution focus
Decisive decisionmaking and problemsolving
Ability to perform under pressure
Persuasive stakeholder influence
Strong organisational and political sensitivity
High accountability and delivery discipline
Experience & Qualifications
Minimum Experience
8+ years' experience leading complex, crossfunctional programmes
Proven endtoend programme delivery in complex organisational environments
Experience managing crossentity dependencies and governance structures
Strong financial, budget, and forecasting management experience
Qualifications
Bachelor's degree in Business or related field
PgMP, PMP, MSP, or PRINCE2 Practitioner certification
Agile delivery framework certification
Master's degree (MBA or Project Management) advantageous