Role PurposeThe Product Owner will lead the vision, roadmap and delivery of the On-Demand Ecommerce proposition, acting as the single voice of the customer and business and translating customer, commercial and operational needs into a prioritised product backlog. This reflects the established Digital Commerce Product Owner accountability for vision, roadmap, backlog prioritisation and value realisationThe role will focus on creating a seamless quick-commerce experience by connecting digital channels with real-time inventory, store-based fulfilment, payments, order orchestration and last-mile delivery. The On Demand model is designed around store-based hub-and-spoke fulfilment, live available-to-promise stock and rapid delivery. Key Responsibilities
Own the product vision, roadmap and prioritised backlog for On-Demand Ecommerce.
Translate strategic objectives and business requirements into Epics, Features, User Stories and Acceptance Criteria.
Prioritise initiatives based on customer value, commercial benefit, operational impact, risk and technical dependencies.
Customer journey and checkout
Real-time inventory and product availability
Store-based fulfilment and Click & Collect
Rapid and scheduled delivery
Order sourcing and orchestration
Payments and refunds
Courier and last-mile integration
Order tracking and customer communications
Lead backlog refinement, sprint planning, reviews and product acceptance within an Agile delivery environment.
Work closely with Ecommerce, Stores, Logistics, Marketing, Merchandising, Finance, Customer Service, IT, Architecture, UX/UI, Engineering, QA and Data teams.
Monitor product performance and use customer and operational data to continuously improve priorities and outcomes.
5+ years' experience in Product Ownership, Digital Product Management or a similar ecommerce role.
Strong ecommerce, digital commerce or omnichannel retail experience.
Proven experience with on-demand, quick-commerce, last-mile delivery or store-based fulfilment.
Strong Agile product ownership and backlog management capability.
Experience translating business requirements into Epics, Features and User Stories.
Strong stakeholder management, prioritisation and commercial decision-making skills.
Good understanding of web/mobile customer journeys and enterprise integrations.
Retail, pharmacy, health & beauty, grocery or FMCG ecommerce experience.
Experience with Click & Collect, order management, real-time inventory/ATP, payment platforms, courier integration or loyalty programmes.
Exposure to API-driven and enterprise integration environments.
Product leadership and ownership
Customer and commercial focus
Data-driven decision making
Strong prioritisation and decision making
Agile delivery
Stakeholder influence
Technical fluency
End-to-end ecommerce thinking
Desired Skills:
Product Owner
retail
on-demand