OWN and improve digital onboarding experience across brands of a dynamic Online Gambling Group seeking its next Product Owner where you will help customers join with confidence, become eligible to play and seamlessly transition into the right.
As part of its Join product pillar, you will be responsible for creating an intuitive, trusted and frictionless onboarding journey, from a customer's first interaction through registration, eligibility and their onward journey into the product.
Working closely with Design, Engineering, Analytics, Delivery and business stakeholders, you will help understand customer problems, identify opportunities and deliver measurable improvements to customer experience and conversion.
This is an outcome-focused role. You will own the direction, priorities and performance of your product area, using customer insight, data and experimentation to make informed decisions and continuously improve the experience.
The ideal candidate must have experience working as a Product Manager or in a comparable digital product role, with ownership of customer-facing journeys or features including Agile product development & defining success measures, analysing conversion funnels and using experimentation to improve product performance.
DUTIES:
Product Ownership & Strategy.
Customer Understanding & Discovery.
Outcomes & Continuous Improvement.
Prioritisation & Delivery.
Stakeholder Collaboration & Influence.
Responsible Product Management.
REQUIREMENTS:
Experience working as a Product Manager or in a comparable digital product role, with ownership of customer-facing journeys or features.
Demonstrable experience improving digital customer experiences through data, customer insight and product discovery.
Experience working with cross-functional teams to take product opportunities from problem identification through delivery and optimisation.
Experience defining success measures, analysing conversion funnels and using experimentation to improve product performance.
Understanding of Agile product development, prioritisation and iterative delivery.
Advantageous -
Experience with registration, onboarding, conversion or other transactional digital journeys.
Experience in a regulated environment, particularly Gambling or Financial Services.