- The Process Excellence Manager plays a pivotal role in driving continuous improvement, standardisation, and process excellence across global FP&A processes.
- This position ensures end-to-end planning processes are efficient, consistent, and aligned with the organisation's strategic objectives.
- You will lead process improvement initiatives across multiple workstreams, collaborating with Business Decision Support (BDS), Group, FP&A Product Development team, and CoE delivery teams to gather requirements, address challenges, and deliver effective solutions.
- By managing change control, facilitating workshops, and maintaining clear communication on progress and benefits, you will help embed sustainable improvements and support FP&A transformation goals.
- You will also manage a Senior Analyst, providing guidance and support to ensure high-quality delivery of analysis, documentation, and improvement activities.
Role Accountabilities
Continuous improvement, standardisation, and process optimisation:
- Contribute to the ongoing standardisation and optimisation of FP&A workflows across regions, business units, and CoE teams. Identify inefficiencies, bottlenecks, and opportunities for process enhancement, escalating key insights to the Global Process Owner to support prioritisation.
- Support the development of improvement recommendations and action plans aligned with organisational objectives and best practice frameworks, and assist in evaluating opportunities based on business impact, feasibility, and transformation priorities.
- Work closely with BDS, Group FP&A, and regional teams to understand requirements and challenges and support solution design.
- Collaborate with FP&A Product Development and CoE functional teams to deliver effective process and workflow solutions, ensuring clear communication of changes, dependencies, and expected benefits.
Change implementation and stakeholder communication:
- Contribute to the development and tracking of change implementation plans, including timelines, milestones, and resource requirements.
- Manage change control activities for assigned processes and workflows, supporting the successful embedding of new and updated practices into BAU.
- Coordinate with FP&A stakeholders and CoE teams to facilitate smooth adoption of changes and minimise disruption to operational cycles.
- Prepare regular updates, reports, and dashboards to communicate progress, highlight risks, and demonstrate the benefits and impact of process changes.
Monitor performance and drive accountability:
- Assist in defining and monitoring key performance indicators (KPIs) to measure process efficiency, effectiveness, and compliance.
- Support the Global Process Owner through periodic reviews of FP&A process performance, identifying opportunities for refinement and corrective action.
- Provide data-driven insights and analysis to inform leadership decisions and support ongoing continuous improvement cycles.
- Promote adherence to process standards across regions and contribute to maintaining consistent documentation, governance, and accountability structures.
Collaboration and knowledge management:
- Manage and develop one Senior Analyst, providing day-to-day guidance, coaching, and support.
- Facilitate workshops, working sessions, and cross-functional discussions to gather input, validate requirements, and ensure alignment with transformation goals.
- Support knowledge sharing, training, and documentation initiatives to strengthen understanding, consistency, and adoption of FP&A processes across the organisation.
Knowledge & Experience
Education:
Essential:
- Educated to degree level or equivalent experience
- Relevant qualifications within finance (ACCA / CIMA)
- Formal training or certification in process excellence, such as Lean Six Sigma Green/Black Belt, BPM certification, or operational excellence qualification
- Demonstrated expertise (5+ years) in end-to-end process optimisation
- Hands-on experience establishing and managing process standards, including creation of Standard Operating Procedures (SOPs), control frameworks, RACI models, and global process documentation
- Strong understanding of financial concepts (P&L, balance sheet, cash flow, driver-based forecasting)
- Proficiency in Excel and data visualization tools (for example Power BI, Tableau)
- Excellent communication and stakeholder management skills
- Experience working with SAP products, especially SAP ECC
- Background in finance (FP&A) or finance consulting experience
- Familiarity with other EPM tools (Anaplan, Oracle, OneStream, IBM TM1, SAP BPC).
- Familiarity in process mapping tools
- Right to Work Requirements: You must have the legal right to work in the location in which the role is based
- Languages: The British Council systems and global processes operate in English. Written and verbal proficiency in English is required.