We are seeking to appoint a Process & Communications Officer to work within the Logistics Operations Division. This role will be based at the Montague Gardens Distribution Centre in Cape Town and report into the Project Manager.
Job Description
Main Purpose
To support the Logistics Operations Division through the effective administration of communications, ensuring that accurate, current, and relevant information is consistently available to the full division.
The role is also responsible for designing, developing, and delivering quality-assured training materials that are aligned with Group policies and business objectives, enabling the Logistics division to operate effectively and achieve organisational goals.
Job Objectives
Develop, design, and maintain training materials, guides, job aids, and learning resources
Manage the review, update, approval, and communication of Standard Operating Procedures (SOPs), policies, and training materials
Maintain a central repository of approved SOPs, policies, processes, and training materials on the intranet and other designated platforms
Monitor and drive compliance with approved SOPs, policies, and operational processes
Collaborate with business stakeholders, subject matter experts, and project teams
Manage the end-to-end communication process and act as the gatekeeper for communications distributed
Develop, document, standardise, and implement training materials and process documentation for new projects, initiatives, systems, and operational changes
Perform regular reviews of process documentation, training content, and communications
Provide administrative and reporting support to the Logistics Excellence team
Identify opportunities to improve communication channels, training effectiveness, documentation standards, and business processes
Minimum requirements
Job related knowledge:
Designing and developing training material (essential)
Knowledge of store communications (essential)
Retail policies and processes
IT knowledge (systems and applications)
Job Related Skills:
Written communication skills
Internal communications management
Proofreading and quality assurance
Computer literacy
Planning and organising skills
SOP development and maintenance
Training material development
Facilitation and presentation skills
Job Experience:
2-3 years' experience in training material design, communications or similar
Experience in SOP design
Quality assurance and document control
Retail Management experience
Exposure to general retail processes and procedures
Stakeholder engagement across multiple business units
Education:
Diploma or relevant 3 year qualification
Business Process Management (BPM) certification
Instructional Design certification
Technical Writing certification (advantageous)
Competency Requirements:
Supporting and Cooperating
Analysing and Interpreting
Planning and Organising
Delivering Results and Meeting Customer Expectations