Key Responsibilities Process Analysis & Documentation Gather and analyse business requirements through stakeholder engagement and collaboration. Document current and future-state business processes, workflows, procedures, and work instructions. Develop process maps and supporting documentation using approved methodologies and standards. Ensure process documentation is maintained, updated, and stored within designated repositories. Process Improvement & Business Transformation Identify inefficiencies, bottlenecks, control weaknesses, and opportunities for improvement. Support process optimisation, standardisation, and automation initiatives. Contribute to business transformation projects and process redesign activities. Participate in workshops and sessions aimed at improving operational effectiveness and customer experience. Data Analysis & Reporting Collect, validate, and analyse process-related information and performance data. Assist with the development of process performance metrics, dashboards, and reports. Monitor process effectiveness and highlight areas requiring corrective action or enhancement. Support data-driven decision-making through meaningful analysis and reporting. Stakeholder Engagement & Collaboration Work with business units and subject matter experts to understand operational requirements. Facilitate discussions and information-gathering sessions with stakeholders. Build positive working relationships across the organisation. Support change management and adoption activities associated with process improvements. Governance & Continuous Improvement Support compliance with process management standards and governance requirements. Contribute to continuous improvement initiatives across the business. Assist with maintaining process libraries, templates, methodologies, and best practices. Promote a culture of operational excellence and continuous learning. Minimum Qualifications Diploma or Degree in: Business Analysis Business Management Business Process Management Information Systems Information Technology Industrial Engineering Operations Management Or a related discipline Experience 0-2 years of relevant experience. Internship, graduate programme, project-based or practical exposure will be considered. Exposure to business analysis, process mapping, process improvement, workflow documentation, data analysis, or automation initiatives will be advantageous. Advantageous Certifications The following certifications are beneficial but not required: BPMN Foundation ECBA (Entry Certificate in Business Analysis) Lean Six Sigma Yellow Belt ITIL Foundation Agile or Scrum Fundamentals Microsoft Power Platform Fundamentals Key Competencies Analytical Thinking Process Analysis Problem Solving Attention to Detail Stakeholder Engagement Learning Agility Why Join Gijima? This role provides the opportunity to gain practical experience in process management, business analysis, digital transformation, and continuous improvement while working with experienced professionals across a diverse organisation. You will play a meaningful role in helping Gijima improve business performance, enhance operational efficiency, and support its ongoing transformation journey.