Description

Handling customer inquiries and complaints;
Coordinating schedules of meetings and appointments;
Coordinating travel arrangements;
Ensuring security of office records, equipment and documents, including classified materials;
Ensuring security, integrity and confidentiality of data;
Taking oral dictation;
Using e-office to research and process data;
Operating office equipment;
Attending to visitors/clients;
Handling telephone calls;
Establishing and monitoring procedures for record keeping of correspondence and file movements;
Maintaining an up to date filing system in the office;
Preparing responses to routine correspondence;
Managing office protocol and etiquette;
Managing petty cash and any other office administrative services duties that may be assigned; and
Supervising other office administrative services personnel.

Requirements

Cumulative period of nine (9) years' relevant work experience three (3) of which should have been in the grade of Senior Officer Administrator or in a comparable position;
Bachelor's Degree in any of the following fields:- Secretarial Studies or in Business and Office Management or equivalent qualification from a recognized institution;
Bachelor's degree in Social Sciences plus a Diploma in Secretarial Studies from the Kenya National Examinations Council (KNEC) or equivalent qualification form a recognized institution;
Certificate in Management Course lasting not less than four (4) weeks from a recognized Institution;
Membership to a relevant professional body where applicable and in good standing;
Proficiency in computer applications; and
Shown merit and ability as reflected in work performance and results.

Principal Office Administrator

Key skills