Front Office & Visitor Management
- Greet and welcome all scholars, families, visitors, and stakeholders with professionalism and warmth
- Manage visitor sign-ins and ensure adherence to school safety and security protocols.
- Answer all incoming calls and emails and direct queries to the relevant staff member in a timely manner.
- Maintain a tidy and professional reception area that reflects SPARK Schools' culture and values.
- Provide school tours to prospective parents and serve as a liaison during the enrolment process, including collecting personal documentation for enrolment files.
Parent Communication & Support
- Field parent queries regarding enrolment processes, documentation, and status updates.
- Respond to and assist with queries related to school fees, including payment channels, due dates, and account references.
- Schedule and coordinate parent-teacher meetings or appointments upon request.
- Provide information about school events, term dates, and school policies.
Scholar Support & Sick Bay Oversight
- Monitor and care for scholars in the sick bay, following school health protocols.
- Maintain accurate records of scholar incidents, illnesses, or injuries, and report to the School Operations Coordinator and relevant staff.
- Communicate with parents regarding scholar health incidents or early dismissals.
Administrative & Operational Support
- Maintain front office records, including attendance and scholar sign-in/out logs.
- Distribute school notices, letters, and report cards as required.
- Assist with procurement, stock-taking, and inventory of office and first-aid supplies.
- Receive and distribute school deliveries and mail.
- Provide general clerical support (filing, printing, photocopying) to school leadership and staff.
- Serve as the liaison for parents seeking enrollment or financial assistance by providing access to school telephones and offering support as needed.
Event & Logistics Coordination
- Support logistics and communication for school events, parent orientations, and open days.
- Provide on-the-ground support during major school functions and help coordinate guest check-ins.
The ideal candidate will possess the following qualifications:
- National Senior Certificate (Matric) - Required
- Certificate or diploma in Office Administration or related field - Advantageous
- 1 - 2 years' experience in a receptionist, administrative, or customer service role
- Experience in a school or educational environment is highly advantageous
- Managing tasks
- Customer orientation
- Analysis/ problem solving
- Quick thinking/learning.
- Team work.
- Communication.
- Grit: Persistence through challenges.
- Excellence: A track record of high expectations personally and professionally.
- Mission and Vision Alignment: Understanding of and passion for the SPARK Schools mission to provide excellent education at an affordable cost.
- Self Reflection: Finding the capacity to bring your best self to challenges and opportunities.
- Values: Service, Persistence, Achievement, Responsibility, Kindness