Food Concepts commenced operations in 2001. From inception, our aim has been clear-cut and focused: to revolutionize the food sector in West Africa and to deliver extraordinary satisfaction to our stakeholders.
Since launching in 2004, Chicken Republic (Subsidiary of Food concepts) has already opened 55 stores in Nigeria and Ghana. On this basis, we are proud of the brand’s hard-earned reputation as the fastest growing chicken QSR in West Africa and the number 1 chicken QSR in Nigeria (both in revenues and number of outlets). In addition, Chicken Republic was ranked as one of Nigeria’s top 20 brands across all categories (Financial Standards Awards 2009).
We are recruiting to fill the position below:
Job Title: PPU Area Manager
Requisition ID: 2183 Location: South South, Nigeria
Job Purpose
To manage and assume responsible for overall Pie Production Unit success, ensuring these PPU’s perform against set measurement standards, and that the team of people involved are properly managed, motivated, developed and empowered to perform their duties.
Core Responsibilities and Key Result Areas Production Operations:
Plan, implement, and monitor the area’s operational strategy.
Set goals and objectives for PPU in your area.
Oversee operations to ensure efficiency.
Recruit and hire new PPU employees.
Set up and monitor PPU KPIs.
Ensure all accounting documents are filled in correctly.
Operations Leadership:
Responsible for driving PPU sales in the assigned area
Undertake sound financial management to ensure the Pie Production Units are profitable and stay within budget
Ensure compliance with company’s policies and operational guidelines in daily sales activities
Deal with problems that may arise in the Pie Production Unit by providing creative and practical solutions
Prepare daily report to management detailing sales performance, stock movement, PNL on progress and issues.
Aid the management in decisions for expansion or acquisition
Ensure compliance to standards of procedures and food safety
Manage cost and follow up to resolve maintenance issues
Performance Management:
Identify training gaps and coordinate staff training (in conjunction with the Training and Development Manager)
Resolve staff and customer issues
Ensure the environment is a conducive and happy one for both staff and customers
Evaluate PPU/area performance on sales metrics as well as provide clear communication on daily expectations and targets
Evaluate Individual Development plan with Area Managers
Provide coaching and support to all PPU staff to deliver on the set KPIs for the PPU/area
People Management:
Identify training gaps and coordinate staff training on operational processes to improve capability
Ensure the environment is a conducive and happy one for customers
Ensure quality assurance of work performed by staff
Perform other duties as assigned by the Regional Operations Manager
Ensure employee satisfaction at work through implementation and execution of all HR policies within the area.
Key Performance Indicators
Achievement of PPU sales in assigned areas
Achievement of Area sales, GP, EBITDA, and PBT targets
OFR &OTD >85%
Quality of Customer Service provided to customers
Timely response in mitigating issues
Timely delivery of sales performance.
Job Specifications Educational Requirements:
A good First Degree in Food Science and Technology or other related sciences.
Experience Requirements:
Minimum of 5 years’ experience in a similar role, especially in the QSR/FMCG sector.
Professional Requirements:
Relevant Food, Health and safety certifications are required.