Portfolio Recovery Executive

Role Summary

The Portfolio Recovery Executive manages defaulted accounts, communicates with delinquent borrowers, negotiates structured recovery plans, and executes debt recovery protocols efficiently.

Key Responsibilities

• Contact delinquent borrowers via call, physical visits, and official correspondence to establish payment resolution.
• Negotiate practical, legally compliant, and structured repayment solutions for non-performing accounts.
• Maintain comprehensive loan recovery logs and update recovery CRM records regularly.
• Coordinate with external legal partners, asset repossession agents, and field monitoring teams where necessary.
• Analyze non-performing loan trends and advise management on recovery strategy improvements.

Key Qualifications & Requirements

• Diploma or Degree in Business, Finance, Credit Management, or related field.
• 2 to 4 years of proven hands-on debt recovery/collections experience in microfinance or consumer lending.
• High emotional intelligence, persuasive communication, and firmness in client negotiations.
• Familiarity with Kenyan debt collection laws and consumer protection guidelines.