Davina Hill Resort & Hotel is a reputable hospitality establishment located in the heart of Gwarinpa Estate, Abuja.
We are recruiting to fill the position below:
Job Title: Porter
Location: Gwarinpa, Abuja (FCT) Employment Type: Full-time
Description
We are seeking a courteous, hardworking, physically fit, and customer-oriented individual to join our hotel team as a Hotel Porter.
The successful candidate will be responsible for assisting guests with their luggage, welcoming guests upon arrival, providing directions and general assistance, and ensuring a comfortable and pleasant guest experience.
The ideal candidate must possess good communication skills, maintain a professional appearance, demonstrate honesty and integrity, and be willing to work flexible shifts, including weekends and public holidays.
Key Duties and Responsibilities Guest Reception and Assistance:
Welcome guests warmly and courteously upon arrival.
Assist guests with carrying luggage to and from their rooms.
Escort guests to their rooms and explain basic room facilities when required.
Assist guests with their luggage during check-in and check-out.
Provide directions and information about hotel facilities and services.
Guest Service and Satisfaction:
Respond promptly and politely to guests' requests for assistance.
Handle guest enquiries professionally and refer complaints to the appropriate supervisor.
Assist elderly guests, guests with disabilities, and guests requiring special attention.
Maintain a friendly and helpful attitude at all times.
Luggage and Property Handling:
Handle guests' luggage and personal belongings with care.
Ensure luggage is properly identified, stored, and delivered when necessary.
Report lost, misplaced, or damaged property immediately to management.
Maintain the security and confidentiality of guests' belongings.
Hotel Cleanliness and Presentation:
Keep the entrance, lobby, reception area, and designated porter stations neat and presentable.
Assist in maintaining an orderly and welcoming hotel environment.
Report maintenance issues, safety hazards, and damaged facilities to the appropriate department.
Communication and Teamwork:
Work closely with the front office, housekeeping, security, and other hotel departments.
Communicate guest requests and relevant information promptly to the appropriate staff.
Carry out reasonable duties assigned by the supervisor or management.
Participate in shift handovers and report outstanding guest requests.
Security and Professional Conduct:
Observe hotel security procedures and access-control policies.
Report suspicious activities, unattended luggage, and security concerns immediately.
Maintain honesty, discipline, confidentiality, and respect for guests and colleagues.
Avoid soliciting tips, arguing with guests, or engaging in any conduct that may damage the hotel's reputation.
Qualifications and Requirements
Previous experience as a hotel porter, bell attendant, hospitality assistant, or in a customer service role is an advantage.
Good communication and interpersonal skills.
Ability to lift and carry luggage safely.
Good personal hygiene, neat appearance, and professional conduct.
Honest, punctual, reliable, and responsible.
Ability to work under pressure and handle multiple requests.
Willingness to work shifts, weekends, and public holidays.
Ability to work effectively with minimal supervision and as part of a team.
Required Skills and Competencies:
Excellent customer service skills.
Politeness and a welcoming attitude.
Good observation and attention to detail.
Physical stamina and safe luggage-handling skills.
Time management and punctuality.
Problem-solving and communication skills.
Teamwork, patience, and emotional maturity.
Integrity and respect for hotel policies.
Performance Expectations: The successful candidate will be expected to:
Provide prompt and courteous assistance to guests.
Handle luggage and guest property responsibly.
Maintain a clean and presentable work area.
Comply with hotel rules, regulations, and service standards.
Demonstrate reliability, professionalism, and a positive attitude.
Contribute to guest satisfaction and the overall reputation of the hot.