To coordinate and facilitate daily port-related activities, ensuring timely cargo collection and release, accurate documentation, efficient container movement, and effective communication between the company, port authorities, clearing agents, shipping lines, transporters and customers.
The role requires a hands-on individual with a good understanding of port procedures, cargo documentation and container logistics to support seamless port and transport operations while minimizing delays, demurrage and detention costs.
Role Accountabilities
Port Operations and Cargo Coordination: Coordinate daily port activities, including cargo collection, container evacuation, cargo release and movement, ensuring compliance with established procedures and operational schedules.
Documentation and Record Keeping: Prepare, verify, maintain and submit accurate port, cargo and transport documentation, including delivery orders, release documents, container records and other relevant operational paperwork.
Stakeholder Coordination: Liaise with port authorities, clearing and forwarding agents, shipping lines, container depots, drivers, transport supervisors and customers to facilitate timely cargo processing and movement.
Cargo and Container Tracking: Monitor cargo status, container availability, release progress and movement from the port to designated destinations. Provide timely updates on operational progress and any emerging issues.
Delay and Cost Management: Identify and promptly report documentation discrepancies, port delays, container release challenges and other issues that may result in demurrage, detention or additional operational costs.
Driver and Transport Coordination: Work closely with drivers and the operations team to coordinate container collection, vehicle dispatch, port entry, cargo evacuation and timely delivery.
Customer Service: Provide timely and accurate feedback on cargo status, delays and operational challenges, ensuring professional communication and effective resolution of issues.
Other Duties: Perform any other duties as may be assigned by the Branch Coordinator or Operations Manager.
Qualifications and Education Requirements:
Diploma or certificate in Clearing and Forwarding, Logistics and Supply Chain Management, Transport Management, Shipping and Port Operations, or a related field.
At least 2 - 3 years of relevant experience in port operations, clearing and forwarding, transport logistics or cargo documentation.
Practical experience in port-related activities, including cargo release, container collection, evacuation and coordination with transport teams.
Good understanding of port procedures, shipping documentation, container movements and cargo release processes.
Knowledge of container detention and demurrage risks, port delays and container turnaround-time management will be an added advantage.
Proficiency in Microsoft Office applications, email and relevant cargo tracking or logistics management systems.
Familiarity with Mombasa port operations and the local logistics environment is highly
Required Skills & Competencies
Strong organizational skills and attention to detail, particularly in handling cargo documentation.
Good communication, coordination and stakeholder management skills.
Strong problem-solving skills and the ability to respond promptly to port-related challenges.
Good record-keeping, reporting and document management skills.
Ability to work independently while collaborating effectively with the operations and transport teams.
Willingness to work extended or irregular hours when operational requirements demand.