Job Summary
Job Summary
Coordinate and manage import bookings with shipping lines and overseas agents to ensure timely booking confirmations, accurate documentation, smooth shipment processing and excellent customer service.
Act as a key liaison between customers, shipping lines and internal operational teams to facilitate efficient import logistics operations.Key Responsibilities
Key Responsibilities
Process import booking requests with shipping lines and follow up on booking confirmations and releases within required timelines.
Open import jobs in the operating system upon booking release, ensuring accurate data entry and documentation.
Provide customers with timely and accurate booking updates and shipment information.
Respond to customer inquiries and resolve booking-related issues professionally.
Coordinate with internal departments to ensure smooth handover and execution of confirmed bookings.
Maintain accurate booking records and monitor pending bookings, amendments and delays.
Escalate booking discrepancies, shipment exceptions and operational delays promptly.
Prepare booking status reports and operational updates.
Ensure compliance with company procedures, customer requirements and shipping standards.
Utilize logistics management systems and reporting tools to manage import booking activities effectively.Qualifications
Qualifications
Diploma in Logistics and Shipping, Clearing and Forwarding or a related field.Experience
Experience
Minimum two (2) to three (3) years of experience in import operations, shipping, freight forwarding or logistics coordination.
Experience (adsbygoogle=window.adsbygoogle||[]).push({});working with shipping lines, overseas agents and freight forwarding processes.
Knowledge of import booking procedures, logistics documentation and shipment coordination.Technical Skills
Technical Skills
Import Booking Management.
Shipping and Maritime Operations.
Freight Forwarding and Logistics Coordination.
Logistics Management Systems.
Cargo Tracking and Shipment Monitoring.
Documentation and Records Management.
Microsoft Office Applications.
Customer Communication and Service Delivery.Key Competencies
Key Competencies
Customer Service and Relationship Management.
Planning and Organizational Skills.
Attention to Detail and Accuracy.
Problem-Solving and Decision-Making.
Coordination and Multitasking Ability.
Time Management and Deadline Orientation.
Communication and Interpersonal Skills.
Ability to Work Independently and Collaboratively.
Adaptability in a Fast-Paced Logistics Environment.