Talent Place Consulting Services Limited - Our client, LexMedical, is recruiting to fill the position below:
Job Title: Platform Adoption Officer
Location: Assigned Partner Hospital (s), Lagos Employment Type: Full-Time / Onsite Department: Digital Health Operations Reports to: Program Manager
About the Role
LexMedical is seeking a Platform Adoption Officer to support the successful adoption of our digital healthcare services at newly activated partner hospitals.
The officer will be temporarily stationed at assigned hospitals to help hospital staff, doctors and patients understand and use the digital platform effectively, support appointments and follow-ups, and provide basic first-level assistance with platform-related issues.
This is an operational, non-clinical role. The officer will not provide medical advice, diagnosis or treatment.
Key Responsibilities
Support onboarding of hospital staff and doctors onto the LexMedical platform.
Assist patients with accessing and navigating the digital service.
Support appointment scheduling, confirmation and basic follow-up coordination.
Help route suitable appointments and follow-up services through the agreed digital workflow.
Provide first-level assistance with login, navigation, audio/video and connectivity issues.
Escalate technical, operational and clinical issues to the appropriate team.
Support hospital staff during the early adoption and implementation period.
Track basic platform activity, issues and follow-up actions.
Provide daily or weekly operational updates as required.
Maintain confidentiality and comply with LexMedical and hospital data-protection requirements.
Temporary Deployment:
This role involves temporary deployment to partner hospitals, typically for 8–12 weeks, depending on the hospital's adoption progress.
The goal is to help hospital staff become confident and self-sufficient in using the platform. Once the hospital can operate the agreed workflow with minimal onsite support, the officer may be reassigned to another partner location.
Performance Expectations Success in this role will be measured by:
Effective support for hospital staff and doctors using the platform.
Smooth patient onboarding and basic platform assistance.
Proper support for appointments and digital follow-ups.
Prompt escalation and resolution of operational issues.
Accurate activity reporting.
Increasing hospital independence from onsite adoption support.
What We're Looking For
Minimum of an OND, NCE, HND or equivalent qualification.
Experience in customer service, healthcare/clinic support, front-desk operations, administration or technology support is an advantage.
Comfortable using smartphones, computers and web-based applications.
Strong communication and interpersonal skills.
Professional, organised and dependable.
Ability to work effectively with patients, doctors and hospital staff.
Ability to follow defined procedures and escalate issues appropriately.
Willingness to work onsite and move between assigned partner locations when required.
Salary N130,000 monthly.