Planner: Demand

Key Responsibilities

The core functions define the key areas of responsibility and expected outputs through which the role delivers value to the business.

• Develop, execute and maintain accurate demand plans for new, existing, seasonal and promotional products.
• Monitor market trends, demand patterns and business insights to generate reliable projections.
• Adjust buffer levels in line with sales plans, stock risks and promotional activity.
• Work closely with Sales, customers and Supply Chain teams to improve service levels and product availability.
• Provide ongoing communication and updates regarding stock status, risks and expected availability.
• Identify opportunities to meet customer demand during periods of constrained supply.
• Participate in risk assessment and mitigation activities relating to supply and demand.
• Support capacity and resource planning across logistics and supply chain functions.
• Identify improvement opportunities within the S&OP cycle and demand planning processes.
• Support best practices to enhance forecast accuracy and reduce operating costs.
• Drive efficiency through improved systems utilisation and standardised processes.
• Train and support planners and site teams on demand planning and buffer management processes.
• Document and share best practices and insights across the organisation.
• Analyse daily and weekly system reports to identify trends, risks and variances.
• Liaise with internal stakeholders to confirm unusual trends or demand deviations.
• Maintain accurate and up-to-date records on systems such as Dynamics GP, Sizanani or Symphony IBP.

Experience and Qualifications

• Degree in Mathematics, Statistics, Industrial Engineering, Supply Chain Management, Logistics or a related qualification (essential).
• 3 - 5 years' experience in supply chain or demand planning (desirable).
• 1 - 2 years' experience within the FMCG sector (desirable).

Skills and Competencies

The following capabilities are highlighted as important for success in the role:

• Highly analytical with strong attention to detail.
• Organised, systematic and process-driven.
• Strong relationship builder with a collaborative working style.
• Resilient, adaptable and able to work under pressure.
• Proactive, innovative and committed to continuous improvement.
• High level of dependability and professionalism.