Phone Collections Officer

• The Phone Collections Officer will be responsible for contacting customers with overdue loan obligations, negotiating repayment arrangements, and ensuring timely recovery of outstanding balances while maintaining a positive customer experience.

Key Responsibilities

• Contact customers regarding overdue loan repayments
• Negotiate repayment plans and follow up on payment commitments
• Educate customers on available payment options
• Maintain accurate records of customer interactions and payment status
• Escalate difficult or unresolved cases as required
• Respond professionally to customer inquiries and complaints

Requirements

• Previous experience in collections, customer service, call center, or loan recovery is an advantage
• Strong communication and negotiation skills
• Good record-keeping and attention to detail
• Basic computer proficiency