The Phlebotomy Lead is responsible for overseeing the day-to-day operations and performance of the phlebotomy team within the care centre, ensuring service excellence, operational efficiency, quality compliance, and exceptional patient care. This role plays a key part in leading, developing, and supporting team members while ensuring that business objectives, quality standards, and customer experience expectations are consistently achieved.
- Hours of work: 45 hours per week
- Work week: 5 days (including weekends)
- Shift type: Day Shift
Your day to day will entail:
- Lead the day-to-day operations of the Care Centre to ensure efficient, high-quality service delivery.
- Monitor operational, quality, and compliance standards, including accreditation and audit requirements.
- Manage staffing, scheduling, resources, and costs to support operational and financial objectives.
- Recruit, coach, develop, and motivate employees to build a high-performing team.
- Drive performance management, employee engagement, and a culture of continuous improvement.
- Monitor and report on key operational, quality, financial, and people-related metrics.
- Foster a patient-centric culture that prioritises exceptional customer service and care.
At Ampath, we are committed to creating an inclusive and diverse workplace that reflects the communities we serve. We believe that different perspectives drive innovation and excellence in healthcare, and we encourage applications from individuals of all backgrounds, particularly those from underrepresented groups.
Apply now and take the next step in your career with Ampath, where purpose meets possibility
- Relevant HPCSA-recognised Phlebotomy, Nursing, or related healthcare qualification.
- Current HPCSA or SANC registration.
- Minimum of 3 - 5 years' experience as a Phlebotomist or in a similar role within a pathology environment.
- Advanced knowledge of phlebotomy procedures.
- Knowledge of the Occupational Health and Safety Act.
- Basic proficiency in Microsoft Outlook, Windows, and Excel.
- Strong communication, organisational, and problem-solving skills.
- Ability to lead, motivate, and develop teams.
- Sound numerical and computer literacy skills.
- Commitment to delivering excellent patient and customer service.
- Knowledge of Meditech and relevant labour legislation.
- Understanding of people management, performance management, and employee development.
- Knowledge of budgeting, cost control, and financial management principles.
- Strong business and financial acumen.