Stanbic IBTC Bank is a leading African banking group focused on emerging markets globally. It has been a mainstay of South Africa's financial system for 150 years, and now spans 16 countries across the African continent.
Standard Bank is a firm believer in technical innovation, to help us guarantee exceptional client service and leading edge financial solutions. Our growing global success reflects our commitment to the latest solutions, the best people, and a uniquely flexible and vibrant working culture. To help us drive our success into the future, we are looking for resourceful individuals to join our dedicated team at our offices.
We are recruiting to fill the position below:
Job Title: Personal Banker Location: Lagos Mainland, Lagos Job Type: Full-time Business Segment: Personal & Private Banking
Job Description
To proactively manage a portfolio of retail clients by providing comprehensive, relationship-based banking solutions.
Key Responsibilities
Build, maintain, and strengthen long-term customer relationships through exceptional service delivery, ensuring high levels of customer satisfaction, retention, and referral generation.
Guide customers through the Bank's products and services, providing clear information on lending solutions, account requirements, and banking processes while ensuring compliance with applicable policies and procedures.
Conduct comprehensive financial needs assessments for new and existing customers to identify suitable banking solutions that align with their financial goals and priorities.
Proactively identify and execute cross-selling and up-selling opportunities across the Bank's product suite to deepen customer relationships and maximize portfolio value.
Drive deposit mobilization by growing savings, current, fixed deposit, and investment portfolios, ensuring the achievement of assigned liability and revenue targets.
Actively manage and grow an assigned customer portfolio, maximizing revenue through product penetration and relationship expansion while maintaining sound risk management and portfolio quality standards.
Identify and acquire new-to-bank customers through business development activities, market networking, and customer referrals to support portfolio growth objectives.
Qualifications
University Degree
Additional Information: Behavioural Competencies:
Checking Things
Convincing People
Developing Expertise
Developing Strategies
Embracing Change
Establishing Rapport
Examining Information
Exploring Possibilities
Following Procedures
Generating Ideas
Impressing People
Interacting with People
Inviting Feedback
Meeting Timescales
Pursuing Goals
Seizing Opportunities
Showing Composure
Taking Action
Team Working
Thinking Positively
Technical Competencies:
Application & Submission Verification (Consumer Banking)
Banking Process & Procedures
Client Acceptance & Review
Customer Understanding (Consumer Banking)
Processing
Product Knowledge (Consumer Banking)