Job Description

The Performance & Learning Specialist is responsible for supporting the development and implementation of the performance management and learning & development systems of TICT to optimise staff performance and foster employee development. Using multiple frameworks such as competency, the incumbent will work closely with heads of departments, line managers, and other key stakeholders to achieve this objective.

Responsibilities

Competency Management:

Works with the Performance & Learning Manager (P&L Manager) to develop and maintain a catalogue of competencies for all job roles within TICT in alignment with the present and future capabilities needs of the organisation to drive the talent management processes
Carries out competency assessments using the competency catalogue to identify gaps
Prepares development plans to close competency gaps

Performance Planning & Implementation:

Assist in the development of Performance Management (PM) policies and frameworks to guide the process of managing employee performance
Assists with building awareness for the PM process by providing training and ongoing support to all levels of staff on the performance management process and systems
Works with the P&L Manager to ensure that business goals are set for each financial year
Drives the process of goal setting for all staff at different levels and ensures it is documented on the digital platform
Supports the implementation of the standard and best practices to drive the performance management cycle and institutionalise the performance management culture within TICT
Works with Line Managers to ensure that performance discussions are documented on the digital platform
Initiates and concludes the process of employee confirmation

Performance Reviews and Calibration:

Initiates the mid-and end-of-year performance review/appraisal process.
Works with Line Managers to ensure that all performance reviews/appraisals are completed within scheduled timelines
Assists with the identification and resolution of staff appraisal issues and/or conflicts, including post-appraisal appeals
Schedules and ensures that performance calibration sessions are held for all staff at various levels and in different functions
Carries out data analysis to determine current performance, forecasts, and future performance trends to recommend improvements and/or corrective actions
Recommends performance improvement & development plans for various categories of staff
Assists with the implementation of performance outcomes for all staff

Learning Needs Analysis and Planning:

Assists with the development of learning & development strategies to identify performance gaps and address them accordingly
Works with the P&L Manager to develop learning needs analysis using data from sources like the PM process and competency assessments
Supports the development of the annual training plan based on identified learning and development needs for management approval
Assist with the documentation of the training plan with ITF

Learning Plan Implementation:

Plans and executes learning programs according to approved training plans to improve employee skills and competencies
Sources for and works with vendors/third party consultants and professionals on how to improve in-house employee learning and teaching strategies
Assists with the design and development of learning content for in-house and function/ organisation-specific topics and conducts train-the-trainer sessions
Ensures that pre-and post-training evaluations are conducted to measure training impact
Supports the development and implementation of induction programs for new hires
Assists with the development and propagation of a blended approach to learning, which integrates different learning modes, such as coaching, classroom instruction, online learning, and action learning

Learning Review:

Carries out post-delivery evaluations of vendors/third-party consultants and professionals to assess the value delivered
Evaluates the implementation rate of the annual training plan to identify issues and implement improvements

Career Management & Succession Planning:

Assists with the implementation of career development & succession planning strategies to suit the business & talent needs of TICT
Supports the mapping of various career paths for different categories of staff within TICT
Assists with the identification of critical roles within the business and develops strategies to retain the incumbents and fill vacant ones

Teamwork & Performance:

Works with other members of the HR team to complete designated tasks
Takes ownership of own performance using the TICT performance management system
Attends and maximises training recommended by the Capability Development Manager to close performance & development gaps
Supports the induction of new team members into the department
Performs any other duties as required by the business

Job Analysis and Evaluation:

Works with line managers and heads of functions to identify job needs/workload assessments.
Conducts job analysis to determine job relevance, requirements, and content.
Evaluates jobs to determine relative worth and pricing as well as placement within or mapping to the TICT Job Architectural Framework.

Minimum Educational Qualifications / Certifications / Years of Experience

HND or Bachelor's degree or its equivalence in human resources, business administration, behavioural science, or management.
Minimum of 5 years of experience in a relevant field or industry.
Recognised Human Resource Certifications (e.g., SHRM, HRCI, CIPM, etc.).

Skills and Competency Requirements:

Performance And Learning Specialist

Key skills