Key Responsibilities
Key Responsibilities
Answer incoming calls and respond to customer inquiries promptly and professionally.
Make outbound calls for followups, confirmations or servicerelated communication.
Resolve customer complaints and escalate complex issues where necessary.
Adhere to call center scripts, policies and service standards.
Maintain high levels of customer satisfaction and call quality.Key Requirements
Key Requirements
Excellent verbal communication skills.
Strong listening and problemsolving abilities.
Basic computer skills and ability to use call center systems.
Ability to work under pressure and meet targets.