We're looking for a People Operations - Advisor to join our team based in Nairobi (Kenya). If you're passionate about delivering a great employee experience, enjoy providing solutions, and thrive in a fast-paced environment, we'd love to hear from you.
Deliver Great People Support
- Be the first point of contact for HR queries via case management, chat, phone, and face-to-face support.
- Provide guidance on HR policies, processes, and HR systems.
- Manage the full employee lifecycle from Hire to Retire including completion of all compliance activities and documentation.
- Champion an employee-first approach and consistently demonstrate operational excellence.
- Provide in person People Operations support as required.
- Represent the People Operations Advisory at employee events, town halls, and career fairs while building strong relationships across the business.
- Participate in local initiatives (incl. engagement initiative & well-being activities).
- Maintain visibility within the business by building trusted relationships with employees, leaders, and key stakeholders.
- Facilitate employee engagement activities, awareness sessions, and local People initiatives to enhance workplace culture.
People Operations Administration
Support a broad range of People Operations activities, including:
- Employee lifecycle administration.
- Personnel records management.
- HR reporting and data administration.
- Payroll coordination and compliance support.
- Collaboration with multiple stakeholders across the People Function (Payroll, Rewards, People Partners etc) and other functions to ensure seamless service delivery.
- Coordinate and support payroll-related processes, ensuring accurate and timely submission of employee changes and documentation.
- Act as a liaison between employees, other functions - whenever applicable, and external vendors to resolve employee matters.
- Ensure data integrity within Workday through regular audits, reporting, and corrective actions.
Drive Continuous Improvement
- Be an active contributor to continuous improvement by sharing best practices, identifying trends based on case management, and recommending better ways of working.
- Identify opportunities to improve HR processes, service delivery, and the employee experience.
- Support process simplification, automation, and digital initiatives.
- Contribute to knowledge sharing and continuous learning across the team
- Support the implementation of new People policies, processes, and HR system changes across the region.
Collaborate Across the Region
- Support regional and People Operations projects across Africa, IMEA and globally.
- Collaborate closely with colleagues across all regions to deliver consistent, high-quality People services.
- Take on additional projects and responsibilities as needed.
- Support organizational transformation initiatives, compliance projects, and change management initiatives across the region.
- Bachelor's degree in human resources, Business Administration, or a related field (preferred).
- At least 2 years' experience in Human Resources, People Operations, Shared Services, or a similar HR advisory role.
- Strong customer service, communication, and relationship-building skills.
- Ability to work with empathy, professionalism, and sound judgement.
- Well-organized, detail-oriented, and able to manage multiple priorities.
- Strong analytical skills and proficiency in Microsoft Office.
- Experience with Workday or another Human Capital Management (HCM) system is an advantage.
- Ability to work independently while collaborating with regional and global teams.