Penda Health Clinical Coordinator (Front desk) Jobs in Kenya;The Clinical Coordinator will serve as the first point of contact at the Medical Centre, delivering a warm, efficient, and professional patient experience. The role involves coordinating front desk operations, supporting smooth patient flow, and ensuring accurate registration, billing, and documentation. Working closely with clinical and support teams, the Coordinator will manage patient inquiries, appointments, and wait times while upholding Penda Health’s service standards, values, and culture.Key Responsibilities
Penda Health Clinical Coordinator (Front desk) Jobs in Kenya;
Key Responsibilities
Welcome patients warmly and provide a positive, professional experience
Handle patient inquiries, complaints, and calls efficiently, escalating when necessary
Coordinate with clinical and support teams to ensure smooth patient visits
Manage wait times and keep patients informed about delays
Register patients, take consent, and verify medical benefits accurately
Handle billing and payments (Cash, Insurance, SHA, Corporate partners)
Maintain accurate patient records, insurance submissions, and participate in front desk projects
Manage appointments, petty cash, and reporting
Uphold Penda’s culture and collaborate with Clinical Coordinators and Medical Centre teams
Maintain a pleasant, organized, and efficient front desk environment
Perform other tasks aligned to front desk operations and patient experience standardsKey Qualifications & (adsbygoogle=window.adsbygoogle||[]).push({});Attributes
Key Qualifications & (adsbygoogle=window.adsbygoogle||[]).push({});Attributes
Diploma in Front Office Administration, Customer Service Management, Business Administration, Health Records, or related field
At least 1 year of experience in a customerfacing/front desk or reception role
Proven customer service and people skills with direct client/patient experience
Fluent in English and Swahili, with strong communication skills
Basic computer literacy, typing skills, and ability to use digital systems
Strong attention to detail and ability to multitask in fastpaced environments
Excellent organizational and timemanagement skills
Selfmotivated, resultsoriented, and effective independently or in teams