Manufacturing

Payroll Operations Partner

Glencore·Gauteng, south-africa·Full Time·Contract
ManufacturingFull TimeContract
-
  • We are seeking an experienced and highly motivated Payroll Operations Partner to be part of a Global HR and Payroll Services team in Johannesburg, South Africa. The HR Hub will support the HR and payroll administration for multiple Glencore offices globally. We are making a huge change to the enhance the way we deliver HR and Payroll Services to our network of global marketing and corporate offices. These offices vary in size and host employees in their front, middle and back-office roles in the marketing and corporate functions at Glencore.
  • The HR Hub is based on a shared services model and provides a portfolio of services including Payroll Operations, and HR Services. The Payroll Operations Parter will work regionally delivering the payroll operations to a cluster of locations.

Primary Task & Key Responsibilities:

  • Own the end-to-end payroll process for countries in scope, acting as the accountable partner for payroll governance, compliance, operational controls, risk management, and the successful delivery of each payroll cycle.
  • Within the global payroll operating model, responsible for multiple payrolls operationally, which includes:
  • Ensuring that all relevant payroll related input is loaded to the outsourced service provider's portal
  • Monitoring integration performance (payroll data from Workday to payroll services provider)
  • Adherence to the payroll processing calendar, e.g. ensuring input deadlines met
  • Validating payroll output, i.e. processing output from payroll services provider
  • Responding to queries on payroll input
  • Checking and approving final payroll outputs,

End of pay cycle requirements, including:

  • Posting journals to SAP
  • Ensuring pay slips are successfully integrated to Workday
  • Forecasting funding requirements and responding to Accounting / Finance queries
  • Monthly reports, quarterly and annual reports, as required
  • Payroll regulatory oversight, with guidance from Regional Leads and Payroll Lead and payroll services provider
  • Benefits regulatory oversight and implementation of mandatory occupational benefits, where applicable for country
  • Benefit enrolment and management, in so far as is relevant for accurate payroll processing,
  • Managing deductions and payments to various third parties, where applicable
  • Participating in Workday enhancement for the employee experience and for payroll operational efficiency
  • Maintaining local Standard Operating Procedures for countries in scope (adopting and championing Global Operating Model)
  • Payroll audits - responding to auditors' requests for data
  • Responding to payroll enquiries from employees and stakeholders in a timely manner

Key Relationships:

  • Payroll Service provider
  • Third parties, e.g. benefits providers
  • Managers and Leads
  • Employees

Qualifications:

  • Relevant certifications or tertiary qualifications
  • A tertiary degree is seen as beneficial
  • Highly proficient in the use of Microsoft Office suite, for example MS Excel, etc.

Work Experience & Skill Requirements:

  • Knowledge of Workday compensation and benefits
  • Experience of working with an outsourced payroll vendor is essential
  • Experience of working with different international payrolls is beneficial
  • Experience of monitoring the completion of payroll integrations
  • Advanced proficiency in both written and spoken English.
  • High skill level in analyzing payroll and other numerical data
  • Exceptional attention to detail, and ability to process / check payroll calculations
  • Ability to manage complex, ad-hoc solutions based on business need with a 'fix-it' mentality
  • Has meticulous attention to detail, with a keen sense of ownership and accountability
  • Experience of working within a fast-paced, corporate environment required
  • Excellent analytical, problem-solving and organizational skills
  • Effective communication and interpersonal skills with the ability to interact well with team colleagues and stakeholders at all levels
  • Is comfortable working independently, cross-functional, across geographies in a dynamic environment
  • Has ability to self-manage multiple priorities and meet deadlines
  • Is committed to delivering exceptional service
  • Ability to communicate in other languages such as French or German is an added advantage.

Key skills

Bachelors

At a glance

Company

Glencore

Location

Gauteng, south-africa

Employment

Full Time

Experience

Valid until

Not specified

Created

November 13, 2026

More opportunities

Similar roles you might like

Hr Services Partner

Glencore

Gauteng, south-africa

full-time

We are seeking a motivated and detail-oriented individual to join our HR Services team in Johannesburg, South Africa. This role provides valuable exposure to international HR operations and the opportunity to develop skills that will support your career in Human Resources. The HR Services Partner operates as part of the EMEA HR Hub, delivering high-quality and timely HR Services across multiple countries. The role operates within a global shared services framework, using standardised, documented and repeatable processes, supported by the Service Management tool (Servicely), Workday and established knowledge, checklists and workflows. The role is responsible for delivering HR transactions and services in line with defined service catalogue, processes, Service Level Agreements (SLAs), controls and local requirements. HR Services Delivery Deliver HR Services across the employee lifecycle for multiple countries, following standardised global processes, documented procedures, knowledge articles, checklists and workflows. Manage and prioritise assigned requests and transactions through Servicely, ensuring accurate and timely action, appropriate communication and resolution within agreed SLAs. Provide a consistent and professional service to employees, managers, HR Business Partners and other stakeholders through defined HR service channels. Apply global processes consistently while recognising and correctly applying documented local country requirements and approved exceptions. Maintain accurate and complete records of activities, decisions and supporting documentation within the relevant systems. Employee Lifecycle Administration Deliver end-to-end onboarding and offboarding activities in accordance with documented processes, workflows and country requirements. Onboarding: work with Talent Acquisition from offer acceptance; initiate and complete the hire process in Workday; coordinate required pre-employment documentation and checks; schedule induction activities; and coordinate with IT, Office Services and other relevant teams for new-joiner requirements. Offboarding: process terminations in Workday within agreed timelines; coordinate required documentation and activities; ensure completion of relevant access revocation and other exit requirements. Intercompany transfers: coordinate the required onboarding and offboarding activities across entities, ensuring accurate and timely processing. Initiate and complete Workday transactions for new joiners, leavers and employee lifecycle changes in accordance with documented processes and payroll processing deadlines. Ensure all required employee documentation is collected, validated and recorded in accordance with the relevant process and country requirements. Maintain employee digital personnel records and ensure Workday data is complete, accurate and up to date. Contracts & Employee Documentation Prepare employment contracts, amendments, termination agreements and other employee documentation using approved templates, workflows and knowledge resources, ensuring compliance with global standards and documented local requirements. Escalate non-standard contractual or legal matters to the Team Leader rather than independently deviating from established processes. Service Management, Case Resolution & Escalation Manage employee and manager queries through the designated HR service channels, including Servicely Monitor assigned cases through to resolution, providing clear updates and ensuring appropriate documentation of actions taken. Identify cases that fall outside standard processes, require specialist input or present a potential compliance or employee-relations risk, and escalate through the defined escalation routes. Contribute to the identification and resolution of recurring service issues and trends. Data, Controls & Payroll-Critical Activity Complete Workday transactions and employee data changes accurately and within agreed payroll processing deadlines. Run defined monthly and quarterly Workday reports and complete required data validation, reconciliation and quality checks. Maintain data integrity through established controls, queries, audits and reporting. Ensure timely completion of payroll-critical HR Services activities, including collection and validation of required documentation and follow-up on outstanding actions. Apply defined operational controls and checklists to ensure transactions are completed accurately and consistently. Knowledge & Process Adherence Use and maintain knowledge articles, standard operating procedures, checklists, workflows and other process documentation as the primary source of guidance for service delivery. Follow the established global HR Services framework and identify where processes, documentation or knowledge require clarification or updating. Support the implementation of global HR processes, policies and service standards across the EMEA region. Keep up to date with relevant country-specific requirements and ensure that approved local variations are correctly reflected in service delivery and knowledge content. Continuous Improvement Contribute to continuous improvement initiatives, including process simplification, standardisation, automation and improved use of Workday and Servicely. Support the testing, implementation and embedding of changes to HR Services processes, workflows, knowledge and systems. Provide feedback to the HR Services Team Leader on process gaps, recurring issues, control weaknesses and opportunities to improve service delivery. Shared Services Mindset Operate with a service-centre mindset, balancing employee experience with consistency, efficiency, controls and compliance. Take ownership of assigned services and transactions through to completion rather than relying on informal or individualised ways of working. Work collaboratively across the EMEA HR Services team, sharing knowledge and supporting consistent service delivery rather than operating as a standalone country administrator. Key Relationships: HR Business Partners Talent Acquisition Specialists Payroll Operations Partners Workday Specialists Regional Leads, where applicable Desired Experience and Qualifications: 5+ years' experience in a Shared Services Centre (SSC), Global Business Services (GBS) or regional support hub. Proven experience supporting multiple countries, regions, or business units within a service delivery environment. Demonstrated experience working to service level agreements (SLAs), managing case resolution, maintaining service quality, and meeting operational performance targets. Experience maintaining knowledge articles and standard operating procedures (SOPs) and contributing to continuous improvement initiatives. Experience operating within a high-volume, transaction-based environment with a strong customer service focus. Bachelor's degree in Human Resources, Business Administration, Commerce, or a related field. Strong proficiency in Microsoft Office applications, particularly Excel, Word, PowerPoint, and Outlook. Experience with ticketing and case management platforms such as ServiceNow or equivalent solutions. Experience using HR information systems (HRIS) such as Workday, SAP SuccessFactors, SAP HCM, or similar enterprise platforms.

2 hours ago

Hr Services Partner

Glencore

Gauteng, south-africa

full-time

We are seeking a motivated and detail-oriented individual to join our HR Services team in Johannesburg, South Africa. This role provides valuable exposure to international HR operations and the opportunity to develop skills that will support your career in Human Resources. The HR Services Partner operates as part of the EMEA HR Hub, delivering high-quality and timely HR Services across multiple countries. The role operates within a global shared services framework, using standardised, documented and repeatable processes, supported by the Service Management tool (Servicely), Workday and established knowledge, checklists and workflows. The role is responsible for delivering HR transactions and services in line with defined service catalogue, processes, Service Level Agreements (SLAs), controls and local requirements. HR Services Delivery Deliver HR Services across the employee lifecycle for multiple countries, following standardised global processes, documented procedures, knowledge articles, checklists and workflows. Manage and prioritise assigned requests and transactions through Servicely, ensuring accurate and timely action, appropriate communication and resolution within agreed SLAs. Provide a consistent and professional service to employees, managers, HR Business Partners and other stakeholders through defined HR service channels. Apply global processes consistently while recognising and correctly applying documented local country requirements and approved exceptions. Maintain accurate and complete records of activities, decisions and supporting documentation within the relevant systems. Employee Lifecycle Administration Deliver end-to-end onboarding and offboarding activities in accordance with documented processes, workflows and country requirements. Onboarding: work with Talent Acquisition from offer acceptance; initiate and complete the hire process in Workday; coordinate required pre-employment documentation and checks; schedule induction activities; and coordinate with IT, Office Services and other relevant teams for new-joiner requirements. Offboarding: process terminations in Workday within agreed timelines; coordinate required documentation and activities; ensure completion of relevant access revocation and other exit requirements. Intercompany transfers: coordinate the required onboarding and offboarding activities across entities, ensuring accurate and timely processing. Initiate and complete Workday transactions for new joiners, leavers and employee lifecycle changes in accordance with documented processes and payroll processing deadlines. Ensure all required employee documentation is collected, validated and recorded in accordance with the relevant process and country requirements. Maintain employee digital personnel records and ensure Workday data is complete, accurate and up to date. Contracts & Employee Documentation Prepare employment contracts, amendments, termination agreements and other employee documentation using approved templates, workflows and knowledge resources, ensuring compliance with global standards and documented local requirements. Escalate non-standard contractual or legal matters to the Team Leader rather than independently deviating from established processes. Service Management, Case Resolution & Escalation Manage employee and manager queries through the designated HR service channels, including Servicely Monitor assigned cases through to resolution, providing clear updates and ensuring appropriate documentation of actions taken. Identify cases that fall outside standard processes, require specialist input or present a potential compliance or employee-relations risk, and escalate through the defined escalation routes. Contribute to the identification and resolution of recurring service issues and trends. Data, Controls & Payroll-Critical Activity Complete Workday transactions and employee data changes accurately and within agreed payroll processing deadlines. Run defined monthly and quarterly Workday reports and complete required data validation, reconciliation and quality checks. Maintain data integrity through established controls, queries, audits and reporting. Ensure timely completion of payroll-critical HR Services activities, including collection and validation of required documentation and follow-up on outstanding actions. Apply defined operational controls and checklists to ensure transactions are completed accurately and consistently. Knowledge & Process Adherence Use and maintain knowledge articles, standard operating procedures, checklists, workflows and other process documentation as the primary source of guidance for service delivery. Follow the established global HR Services framework and identify where processes, documentation or knowledge require clarification or updating. Support the implementation of global HR processes, policies and service standards across the EMEA region. Keep up to date with relevant country-specific requirements and ensure that approved local variations are correctly reflected in service delivery and knowledge content. Continuous Improvement Contribute to continuous improvement initiatives, including process simplification, standardisation, automation and improved use of Workday and Servicely. Support the testing, implementation and embedding of changes to HR Services processes, workflows, knowledge and systems. Provide feedback to the HR Services Team Leader on process gaps, recurring issues, control weaknesses and opportunities to improve service delivery. Shared Services Mindset Operate with a service-centre mindset, balancing employee experience with consistency, efficiency, controls and compliance. Take ownership of assigned services and transactions through to completion rather than relying on informal or individualised ways of working. Work collaboratively across the EMEA HR Services team, sharing knowledge and supporting consistent service delivery rather than operating as a standalone country administrator. Key Relationships: HR Business Partners Talent Acquisition Specialists Payroll Operations Partners Workday Specialists Regional Leads, where applicable Desired Experience and Qualifications: 5+ years' experience in a Shared Services Centre (SSC), Global Business Services (GBS) or regional support hub. Proven experience supporting multiple countries, regions, or business units within a service delivery environment. Demonstrated experience working to service level agreements (SLAs), managing case resolution, maintaining service quality, and meeting operational performance targets. Experience maintaining knowledge articles and standard operating procedures (SOPs) and contributing to continuous improvement initiatives. Experience operating within a high-volume, transaction-based environment with a strong customer service focus. Bachelor's degree in Human Resources, Business Administration, Commerce, or a related field. Strong proficiency in Microsoft Office applications, particularly Excel, Word, PowerPoint, and Outlook. Experience with ticketing and case management platforms such as ServiceNow or equivalent solutions. Experience using HR information systems (HRIS) such as Workday, SAP SuccessFactors, SAP HCM, or similar enterprise platforms.

a month ago