Outlet Manager

Main Accountabilities

• Monitors budget to control expenses and conducts cost reduction
• Effective supervision of various section schedules and training of sales and production managers
• Reviews all operating reports with outlets unit heads and develop a comprehensive report to management
• To liaise with the other unit Heads of the outlets i.e. Audit and Accounts for the smooth running of the outlet
• To ensure that quality food is produced and served at all times.
• To ensure customer satisfaction and good brand representation
• To ensure personnel and environmental hygiene and safety
• To ensure strict adherence to recipes and that there is no stock-out.
• To ensure that the equipment in the outlet is in good condition
• Availability of raw materials and quality checks on it through liaison with the appropriate department.
• Maintaining high standards throughout the outlet in accordance with the vision and goals of the organization.
• Maintenance of good customer relations and a customer database, as well as attending to customer complaints.

Requirements

• Bachelor's Degree
• Minimum of 3 years' experience in the field
• Excellent data analytics skills

Other Required Competencies:

• Time management, prioritizing and, the ability to handle a complex environment
• Excellent managerial and supervisory skills.
• Extensive knowledge of operations and production management.
• Ability to interpret financial data as needed to set production goals.