The Outside Plant (OSP) Supervisor oversees maintenance of ipNX fiber optic & civil work activities on the outside plant network. The OSP Supervisor will be involved in the day-to-day maintenance and management of the outside plant, taking into consideration Customer and Local authority organizations in the maintenance of the fiber outside plant. The role is expected to involve a significant element of on-site attendance.
Responsibilities:
Corporate Customers: Restore service failures within 3hours of its occurrence Implementation and integration of new projects and ensure all open incident tickets are closed within this timeframe.
Retail Customers: Restore service failures within 12 hours of its occurrence.
Incident Management Communication: Provide prompt feedback for input into the OTRS application with information relating to activities being carried out to resolve customer service incidents.
Proactively identify, plan and execute preventive maintenance action on the fibre network.
Audit and collate information for the fiber outside plant network. Prepare the as maintained documents within region/sub-region managed for the O &M Unit.
Ensure weekly support status reports are done and submitted timely for review
Activate FOS Customer requests within 3 days of sign up.Sign-off the Customer Feedback Form, prepare and submit post-activation report.
Qualifications/Experience:
University Degree in Telecoms, Engineering or Applied Sciences.
At least 2 years in telecommunications industry, with experience in Fiber network deployments. and outside plant maintenance.
Experience in civil works supervision & quality control.
Experience in processing ROW License with Local Authorities/State Regulatory Agencies.
User experience for Microsoft Office Tools including a good working knowledge of Microsoft Project.
User experience for Visio/AutoCAD/GIS tools is desired.
Excellent communication skills.
Ability to solve complex problems in the shortest available time using honed analytical skills.
Good interpersonal skills with customers, vendors, team members and local community.
Proven track records of maintenance and management of metro and/or long-distance fibre optic infrastructure.
Sound knowledge of telecom industry best practices, norms and technical requirements with regard to fibre & civil work maintenance.
FTTx and/or P2P fibre deployment and maintenance experience are distinct advantages i.e. fibre termination using fusion splice machines, testing & analyzing fibre links with OTDR and Light Source/Power Meters (LSPM), identifying fibre cores with VFLs.
Capable of understanding fibre network architectures, designs & splice plans.
An inherent culture of documenting concise and accurate "As-Is" status of network elements and splice configuration, in a consistent manner.
Familiarity with the requirements of Health & Safety legislation in Nigeria.