The People Experience team in Human Capital has a full-time, permanent opportunity available for a Organisational Effectiveness Specialist, based in either Bellville or Sandton, reporting to the Organisational Effectiveness Lead.
Job Description
The Specialist: Organisational Effectiveness will play a key role in driving employee experience, organisational effectiveness, culture transformation, diversity, equity, inclusion and belonging (DEIB) and organisational health initiatives across the business.
As a trusted internal consultant, the incumbent will partner with HC Business Partners, business leaders and key stakeholders to design, implement and evaluate programmes that enhance organisational performance, employee engagement and inclusive workplace practices. The role will be responsible for leading employee listening initiatives,
including pulse and experience-related surveys analysing organisational insights, facilitating interventions, and supporting the execution of OE strategies that enable a high-performing, inclusive and engaged workforce.
KEY RESPONSIBILITIES:
Organisational Effectiveness
Support the development and implementation of Organisational Effectiveness frameworks, methodologies and interventions.
Conduct organisational diagnostics and assessments to identify opportunities for improved effectiveness, collaboration and performance.
Partner with HC and business leaders to address organisational challenges through data-driven recommendations.
Facilitate team effectiveness interventions, workshops and leadership engagements.
Support organisational design and change initiatives where required.
Measure and evaluate the impact of OE interventions and recommend continuous improvements.
Employee Listening, Engagement and Culture
Lead the end-to-end management of employee listening programmes, including eNPS, pulse surveys and other feedback mechanisms.
Manage survey planning, deployment, stakeholder communication, data analysis and reporting.
Translate employee feedback into actionable insights and improvement plans.
Track engagement metrics and organisational health indicators.
Facilitate business discussions and action-planning sessions arising from survey results.
Support initiatives aimed at strengthening culture, employee experience and organisational performance.
Diversity, Equity, Inclusion and Belonging (DEIB)
Partner with stakeholders to implement DEIB strategies, programmes and initiatives aligned with business objectives.
Analyse workforce and engagement data to identify DEIB trends, opportunities and risks.
Support the development of inclusive leadership capability through education, awareness and interventions.
Enable and support Employee Resource Groups as a key mechanism for advancing the DEIB strategy and strengthening employee voice, belonging and inclusion.
Facilitate conversations and initiatives that promote belonging, equity and inclusion across the organisation.
Monitor and evaluate DEIB programme effectiveness and reporting metrics.
Consulting and Project Delivery
Act as an internal consultant to HC and business stakeholders on organisational effectiveness, culture and employee engagement matters.
Lead and support cross-functional projects within the OE portfolio.
Manage project plans, stakeholder engagement, communication and implementation activities.
Stay abreast of industry trends and best practices in organisational effectiveness, employee experience and DEIB.
What will make you successful in this role?
QUALIFICATIONS AND EXPERIENCE
Bachelor's Degree in Industrial Psychology, Organisational Psychology, Human Resources, Behavioural Sciences or a related field.
Postgraduate qualification in Industrial Psychology, Organisational Development, Change Management or related discipline will be advantageous.
Minimum of 5 - 7 years' experience in Organisational Effectiveness and DEIB
Demonstrated experience managing employee surveys, including eNPS, pulse surveys and engagement surveys and systems.
Proven experience in DEIB programme implementation and workplace inclusion initiatives.
Experience conducting data analysis and translating insights into practical organisational interventions.
Strong project management and stakeholder engagement experience.
Experience working within a medium to large corporate environment.
SKILLS
Technical Skills
Organisational Effectiveness
Organisational Development
DEIB Strategy and Programme Implementation
Employee Experience and Engagement
Employee Listening and Survey Management
Culture Transformation
Change Management
Facilitation and Workshop Design
Data Analytics and Insight Generation
Project Management
Behavioural Skills
Strong consulting and influencing capability
Excellent communication and stakeholder management skills
High emotional intelligence and interpersonal effectiveness
Strong analytical and problem-solving ability
Systems thinking and strategic perspective
Ability to manage ambiguity and complexity
Results-driven and self-motivated
Collaboration and relationship-building capability
KNOWLEDGE
Organisational Effectiveness methodologies and practices
Employee Experience and Employee Listening frameworks
DEIB principles, trends and best practices
Organisational Culture and Change Management
Survey design, deployment and analytics
People analytics and workforce insights
Facilitation techniques and intervention methodologies