Maxitech Global Investment Limited is a Nigerian ICT distributor established in 2011, offering innovative IT solutions including hardware sales, system integration, and broadband services to enterprises across Nigeria.
We are recruiting to fill the position below:
Job Title: Order Fulfillment Executive
Location: Ikeja, Lagos Employment Type: Full-time
Role Overview
The Order Fulfilment Executive is responsible for processing, verifying, and coordinating customer orders from confirmation to final dispatch.
This role serves as a critical operational control point before products leave the warehouse, ensuring all orders meet strict accuracy, payment verification, and documentation standards.
The successful candidate must demonstrate exceptional attention to detail, strong process discipline, and the ability to manage multiple orders in a fast-paced operational environment.
This position is ideal for individuals who take pride in precision, accountability, and structured operational processes.
Key Responsibilities Order Processing & Verification:
Process customer orders using the company ERP system (Odoo) and internal order documentation.
Verify order details including product specifications, quantity, pricing, and payment confirmation before processing.
Ensure all order records are accurately documented in accordance with company procedures.
Order Fulfilment Coordination:
Coordinate with warehouse and inventory teams to ensure correct product picking and packing.
Track order progress and ensure orders are fulfilled within required timelines.
Escalate potential delays or discrepancies promptly.
Dispatch Accuracy Control:
Conduct final verification checks before order dispatch.
Confirm that items released match customer orders in specification, quantity, and documentation.
Verify serial numbers where applicable for high-value items such as laptops and tablets.
Inventory Control Support:
Report discrepancies between physical inventory and ERP records immediately.
Support inventory reconciliation exercises when required.
Ensure accurate documentation during stock handover to logistics teams or customers.
Customer Communication:
Provide order updates where required.
Escalate order issues or stock shortages promptly.
Ensure all order communication records are properly documented.
Process Compliance:
Follow all Standard Operating Procedures (SOPs) related to order processing and dispatch.
Reject or suspend order processing where payment confirmation or required documentation is incomplete.
Identify and report operational gaps that could lead to fulfilment errors.
Performance Metrics (KPIs)
Performance in this role will be evaluated based on:
Order processing accuracy
Dispatch verification accuracy
Order fulfilment turnaround time
ERP documentation compliance
Inventory reconciliation accuracy.
Requirements Education
HND / BSc in any of the following fields: Business Administration, Logistics or Supply Chain Management, Operations Management or Related disciplines.
Experience:
1–3 years experience in any of the following areas: Order fulfilment, Inventory management, Warehouse operations, Logistics coordination, ERP-based operational environments.
Technical Skills:
Familiarity with ERP systems (Odoo experience is an advantage)
Strong knowledge of Microsoft Excel or Google Sheets
Ability to reconcile orders, invoices, and stock records.
Core Competencies: We are looking for candidates who demonstrate:
Exceptional attention to detail
Strong organizational and time management skills
High level of accountability and integrity
Ability to work under pressure while maintaining accuracy
Strong process discipline and operational awareness.
Work Environment:
This role operates in a fast-paced technology distribution environment where operational accuracy and process discipline are essential.
Candidates must be comfortable managing multiple orders while maintaining strict verification standards.
Salary N150,000 - N200,000 monthly.