Optical Manager

Job Summary

• The Optical Manager is responsible for the operation of the store, keeping the store profitable and well-organized to ensure a pleasing experience for our customers.
• In addition, the Optical Manager delivers excellence in sales performance.

Responsibilities

Your duties shall include, but are not limited to the following:

• Supervise and coordinate all customer-related activities.
• Drive the delivery of quality care to patients.
• Generates sales report.
• You are required to visit other branches as the need arises.
• Entering the optical daily sales of all branches in QuickBooks.
• Prepare monthly sales reports with the line manager at the end of the month.
• Reconciliation of invoices from various optical labs with the order placed and receipts at the end of the month.
• Assisting the optometrist in attending to patients.
• Assisting patients in choosing frames and lens options.
• Stock reconciliation at the end of the month.
• Follow up on glasses ordered from the laboratory.
• Ordering and collection of contact lenses when needed.
• Preparation of HMO report at the end of the month for the accounting and audit department.
• General administrative work in the optical department.
• Receiving and assisting patients in accessing the appropriate optical services.
• Providing effective clerical services and also attending to phone calls.
• Any other duties as assigned by your supervisor and Management.

Qualifications

• A Bachelor's Degree in any relevant field, especially in Humanities and Social Sciences.
• A minimum of 2 years of working experience in a relevant field.
• Prior customer service experience is an added advantage.
• Must be computer savvy.